IT Associate Analyst [T500-30001]

Officeworks GCC India; Bengaluru; Sur place; INR 1 200 000 - 1 800 000; Plein temps

Résumé du poste

Officeworks GCC India is seeking an IT Associate Analyst to provide day-to-day application support for HR/Payroll systems and core enterprise platforms. You will manage incidents, configure UKG/Kronos, and coordinate release testing to ensure platform stability across SuccessFactors and Kronos integrations.

The role emphasizes collaboration with stakeholders, vendor management, and data integrity across cross-system interfaces, aligned with hire-to-retire and payroll processes.

Qualifications

• Education: tertiary degree in Information Technology, Business Information Systems, or related field.
• Experience: 5-7 years supporting and configuring enterprise people systems: UKG/Kronos Workforce Central.
• Platform: hands-on configuration experience UKG/Kronos, depth in at least one platform and ability to upskill in the second.
• Integration & Data: experience supporting HR/payroll system integrations, data reconciliation, and middleware concepts.
• Business Process: understanding core people processes (hire-to-retire, rostering, timekeeping, payroll) and translating to system config.
• Vendor & Stakeholder: ability to collaborate with stakeholders, translate requirements, and review work from external vendors.

Responsabilités

• Act as the primary technical contact for the People Team, Payroll, Workforce Planning, and store team members.
• Triage, investigate, and resolve incidents and service requests within SLAs using ServiceNow.
• Maintain platform stability and perform root cause analysis to drive issue resolution.
• Escalate platform or integration issues to internal teams or external vendors, guiding tickets to closure.
• Configure and maintain UKG/Kronos settings (time & attendance, accruals, scheduling, forecasting).
• Assess impact of vendor update cycles (SuccessFactors releases and UKG/Kronos updates).
• Coordinate release testing, stakeholder communication, and post-upgrade adoption.

Connaissances

UKG/Kronos

ServiceNow

Incident management

HR/payroll systems

Data reconciliation

Stakeholder engagement

Formation

Bachelor's degree in IT/IS or related field

Outils

ServiceNow

SuccessFactors

UKG Pro (Dimensions)

Description du poste

Officeworks’ purpose is “we bring big ideas to life at low prices”. We are Australia’s leading omnichannel retailer of complete technology solutions, stationery, furniture, art supplies, and learning resources. We also offer services including Print & Create and Geeks2U. We begin with customers—our products and services provide solutions to our diverse range of customers across Australia, from households, students, small to large-sized businesses, governments, and schools.

The IT Associate Analyst provides day-to-day application support and configuration across the Officeworks people technology stack. The role underpins how team members are hired, onboarded, trained, rostered, paid, and developed by supporting the core enterprise platforms (UKG/Kronos) and the integration points connecting them.

Operating across SuccessFactors, UKG/Kronos, or both stacks, the role ensures continuous platform stability, rapid incident triage, and accurate operational workflows. By managing day-to-day vendor relationships and delivering business-aligned configuration changes, the role maintains data integrity across cross-system interfaces while building shared coverage across the technology team.

• Education: Tertiary degree in Information Technology, Business Information Systems, or a related field.
• Experience: 5-7 years of experience supporting and configuring enterprise people systems: UKG/Kronos Workforce Central .
• Platform Expertise: Hands-on configuration experience UKG/Kronos, with depth in at least one platform and the capability and appetite to upskill in the second.
• Integration & Data Knowledge: Practical experience supporting HR/payroll system integrations, data reconciliation, and understanding middleware concepts
• Business Process Alignment: Practical understanding of core people processes (hire-to-retire, rostering, timekeeping, payroll) and how they translate into system configuration.
• Stakeholder & Vendor Engagement: Demonstrated ability to collaborate with business stakeholders, translate requirements into functional designs, and specify and review work from external vendors or implementation partners.

Preferred:

• Support Discipline: Proven background in IT Service Management (ITSM), root cause analysis, incident triage, and service level management using tools like ServiceNow.
• Knowledge in SuccessFactors and/or UKG Pro (Dimensions) highly desirable
• Industry Context: Retail or multi-site, award-covered workforce experience, including Australian industrial instrument and payroll compliance exposure.
• Technical Certifications: UKG/Kronos product training, or ITIL foundations certification.
• Integration & Agile Exposure: Experience supporting HR

In this role you will:

Application Support and Incident Management:

• Act as the primary technical support contact for the People Team, Payroll, Workforce Planning, and store team members.
• Triage, investigate, and resolve incidents and service requests within agreed service level agreements using ServiceNow.
• Maintain operational stability across supported platform stacks, performing root cause analysis and driving resolution for technical issues.
• Escalate platform or integration issues to internal technology teams or external software vendors, driving ticket progression through to closure.

System Configuration and Release Management:

• Configure and maintain application settings to reflect business requirements within UKG/Kronos (where applicable), including time and attendance, accruals, scheduling, and forecasting rules.
• Assess the operational impact of vendor update cycles, such as SuccessFactors half-yearly releases and UKG/Kronos updates.
• Coordinate release testing, stakeholder communication, and post-upgrade adoption of relevant platform functionality.

Requirements, Design, and Testing:

• Analyse business requirements in partnership with People Team stakeholders and translate them into functional design specifications.
• Deliver application changes following established standard change and release management processes.
• Execute unit and regression testing across dependent platforms and support user acceptance testing activities with key business users.

Integration Support and Data Governance:

• Support and monitor data integrations between people systems and downstream applications, including SuccessFactors to UKG/Kronos data flows, payroll interfaces, and finance postings.
• Monitor interfaces with third-party providers, such as external learning content platforms.
• Investigate and resolve data quality discrepancies and system reconciliation issues to maintain data accuracy and integrity.
• Administer role-based permissions and access controls to maintain compliance with data privacy policies and security standards.

Vendor Management and Knowledge Sharing:

• Manage day-to-day interactions with UKG, and implementation partners, providing clear technical specifications for external work.
• Log vendor tickets, monitor delivery timelines, and perform quality assurance reviews on vendor-delivered configuration.
• Produce and maintain configuration documentation, support runbooks, and knowledge articles to build shared support coverage.
• Build working knowledge of the secondary stack through structured cross-skilling, vendor training, and paired support work where primary depth sits in one platform.