IT Assistant Manager (IT & Network Support)

Rishihood University; Sonipat; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Rishihood University in Sonipat is seeking an experienced IT Assistant Manager – IT & Network Support to oversee campus IT infrastructure, networks, and end‑user operations. You will ensure high availability, security, and reliable service across the campus.

The role covers managing LAN/WAN, Wi‑Fi, firewalls, switches, and IT systems, coordinating with vendors and ISPs, and leading a team for timely issue resolution and IT projects.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Networking, or a related field.
• 4–7 years of relevant IT infrastructure, network administration, and IT support experience.
• 2–3 years in a supervisory/team-lead role is preferred.
• Experience with campus/institutional network infrastructure is advantageous.

Responsibilities

• Manage LAN/WAN, Wi‑Fi, firewalls, switches, routers, and network infrastructure.
• Configure and troubleshoot FortiGate firewalls, Ruckus Wi-Fi, VLANs, DHCP/DNS, and network services.
• Monitor network performance, handle outages, and coordinate with ISPs/vendor support.
• Lead day‑to‑day IT support for faculty, staff, and students; manage service requests and incidents.
• Prepare technical reports, SOPs, network diagrams, and asset records; ensure SLA-based support.

Skills

Team leadership

Communication

Networking concepts

IT support

Problem solving

Education

Bachelor's degree in Computer Science/Information Technology/Networking

Tools

FortiGate Firewall

Ruckus Wi-Fi

Network switches

Routers

DHCP/DNS

Job description

Rishihood University | Sonipat, Delhi NCR

About Rishihood University

Rishihood is India’s first national transformation university. It prepares learners to solve the big problems of tomorrow. Our transformative education is built on three pillars:

• Personal Impact – developing physical, intellectual, emotional, and spiritual strength.
• Professional Impact – building real-world skills through industry-integrated, practice-based learning.
• Public Impact – fostering interdisciplinary thinking and a commitment to nation-building.

At Rishihood, we nurture leaders who will transform themselves, their professions, and the nation.

About the Role - IT Assistant Manager (IT & Network Support)

We are looking for an experienced and technically skilled IT Assistant Manager – IT & Network Support to manage and support the organization's IT infrastructure, network, systems, and end-user IT operations. The candidate will be responsible for ensuring the availability, performance, security, and reliability of IT and network services across the campus.

The role will involve managing LAN/WAN, Wi-Fi, firewalls, switches, IT systems, end-user support, network monitoring, troubleshooting, and IT infrastructure projects . The candidate will also coordinate with vendors, ISPs, and internal teams to ensure timely resolution of IT and network-related issues.

Educational Qualification

• Bachelor's degree in Computer Science, Information Technology, Networking, or a related field .

Experience

• 4–7 years of relevant experience in IT infrastructure, network administration, and IT support.
• Minimum 2–3 years of experience in a supervisory/team-lead role is preferred.
• Experience managing enterprise or campus network infrastructure will be an advantage.

Technical Requirements

Network & Infrastructure

• Manage and maintain LAN, WAN, Wi-Fi, switches, routers, and network infrastructure .
• Configure and troubleshoot FortiGate firewalls, Ruckus Wi-Fi, switches, VLANs, routing, DHCP, DNS, and network services .
• Monitor network performance, bandwidth utilization, availability, and connectivity.
• Troubleshoot network outages, slow internet, Wi-Fi issues, and connectivity problems.
• Manage network segmentation, VLANs, IP addressing, and access control.
• Monitor and maintain network infrastructure across academic buildings, residences, offices, and other campus facilities.
• Coordinate with ISP vendors for internet connectivity, bandwidth, downtime, and service-related issues.
• Maintain network diagrams, configurations, IP plans, and infrastructure documentation.

IT Support & Operations

• Manage day-to-day IT support for faculty, staff, learners, and other users .
• Handle hardware and software troubleshooting for laptops, desktops, printers, projectors, AV systems, and other IT equipment.
• Manage IT service requests, incidents, and escalations through the IT Help Desk.
• Ensure timely resolution of IT issues and maintain proper ticket documentation.
• Support user onboarding, device allocation, configuration, and IT asset management.
• Coordinate with vendors for warranty, AMC, repairs, replacements, and technical support.

Management & Operational Requirements

• Ability to manage an IT support/network team .
• Strong incident management and troubleshooting skills.
• Ability to manage IT projects, installations, upgrades, and infrastructure deployments.
• Good documentation skills for SOPs, network diagrams, asset records, and incident reports .
• Ability to prepare technical reports and provide regular updates to HOD.
• Strong understanding of IT service management and SLA-based support .

Personal Skills

• Excellent communication and interpersonal skills .
• Strong analytical and problem-solving abilities.
• Good leadership and decision-making skills.
• Ability to manage multiple priorities.
• User-focused approach.
• Willingness to work regular hours during critical network or IT emergencies .
• Strong ownership, accountability, and commitment to service quality.