IT Administrator - M365 Support Engineer

KSB Tech Pvt. Ltd.; Pune District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

KSB US is seeking a skilled ITSM and Microsoft 365 administrator to support business users, manage deployments, and ensure smooth operation of the M365 environment. You will handle back-end troubleshooting, upgrades, and integrations, while creating clear documentation.

The role emphasizes user experience, productivity, and collaboration across teams and vendors. Experience with Exchange Online, MS Teams, and email security best practices is required; certifications like MS-500 or MS-700 are a

Qualifications

• In-depth knowledge of M365 services and Exchange Online.
• Experience with MS Teams and ITIL/ITSM best practices.
• Ability to work independently and with vendors.
• Knowledge of email archiving/retention is a plus.
• Certifications such as MS 500, MS 700 are a plus.

Responsibilities

• Provide ITSM support to the business and customers.
• Create and maintain documentation and operational procedures.
• Back-end troubleshooting, system integrations, upgrades, administration, and maintenance of the internal ITSM tool.

Skills

M365 administration

MS Teams

Email & Exchange knowledge

ITIL ITSM

Email security awareness

Tools

Exchange Online

Office 365 Apps

Macros & Add-Ins

Job description

The Key Skills Required.

Application knowledge M365 standard apps The following apps are in focus for the standard application app M365 administrator M365 Access Packages M365 Office Macros & Add-Ins Planner &To Do One Note Whiteboard Forms Workday Teams App Application knowledge MS Teams Responsible for providing ITSM support to the business and customers. Create and maintain documentation and operational procedures. Complete back-end support, troubleshooting, system integrations, upgrades, administration, and maintenance of the internal ITSM tool with a focus on user experience and productivity. Application knowledge One drive Deployment of Infrastructure improvements on Client environments Assist in maintaining and deploying other Client applications and environments Leading initiatives for researching and deploying new applications Coordinating various IT Staff and Operations Assist in managing Support Services and related deliverables Working with End-Users and Vendors to support applications and environments Working with Client Stakeholders on strategy and vision Supporting Client initiatives remotely and on premise Should possess very good knowledge in the areas of : In-depth knowledge of M365 related services and experience is a must. Proof point experience is a plus. Expert understanding of Microsoft Exchange Online. Experience with Microsoft Teams. Solid understanding of ITIL/ITSM best practices. Experience with Email archiving/retention solutions a plus. Ability to work independently and as part of a team. Certifications in this field are a plus. Strong analytical and problem-solving skills and detail oriented. Firm knowledge of technical details of SMTP / e-mail in general and therefore to analyse e-mail headers in order to determine additional data such as real origin etc. Expert regarding the operation of Outlook & Exchange from a user’s perspective Firm grasp of phishing techniques and e-mail based attack patterns Ability to prioritize workload and consistently meet deadlines. Strong organizational skills; attention to detail. Preferable (Nice to have) skill Relevant professional certifications, such as MS 500, MS 700 certifications. KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services, industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing acilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success. At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.

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