Issue Management Lead – Quality - Pune

Expleo; Pune District; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Expleo seeks a Quality Issue Manager to lead end-to-end issue resolution across the product development lifecycle. You will coordinate cross-functional teams to identify, analyze, prioritize, and resolve quality issues, driving corrective actions and ensuring timely closure at key milestones.

The role requires 8–11 years of experience in automotive quality, with strong knowledge of quality tools, risk management, and dashboards to report progress to leadership.

Qualifications

• Bachelor's degree in mechanical/automobile/production engineering or related discipline.
• Experience in issue management, quality assurance, and cross-functional problem resolution.
• Proficiency with quality tools including 8D, 5 Why, DFMEA, QFD, SPC, and Seven QC Tools.

Responsibilities

• Lead issue management across product development lifecycles from design to post-launch support.
• Coordinate identification, tracking, prioritization, and resolution of quality issues.
• Drive risk assessment and timely resolution of design, manufacturing, and quality-related anomalies.
• Participate in cross-functional quality reviews to translate customer issues into improvement plans.
• Develop and maintain issue dashboards, status reports, and management summaries.

Skills

Automotive product development

Issue management

Quality assurance

Cross-functional problem solving

Analytical mindset

Stakeholder coordination

Planning and prioritization

Education

Bachelor's Degree in Mechanical Engineering / Automobile Engineering / Production Engineering or related discipline

Tools

8D Problem Solving

5 Why Analysis

DFMEA

QFD

SPC

Seven QC Tools

Job description

Overview

Lead issue management activities across the product development lifecycle by coordinating cross-functional teams to identify, analyze, prioritize, and resolve quality issues. Ensure timely closure of technical risks and anomalies while driving corrective actions, monitoring effectiveness, and supporting continuous quality improvement throughout the project lifecycle.

Responsibilities

• Lead issue management activities across product development phases, from design and development through production launch and post-launch support.
• Coordinate identification, tracking, prioritization, and resolution of product and process quality issues.
• Drive technical risk assessment and ensure timely resolution of design, manufacturing, and quality-related anomalies.
• Participate in cross-functional quality reviews to understand customer-reported issues and translate them into actionable improvement plans.
• Develop and maintain issue management dashboards, status reports, and management summaries, ensuring accuracy, completeness, and timely reporting.
• Monitor issue resolution progress and facilitate cross-functional collaboration to achieve project quality milestones.
• Conduct audits at manufacturing facilities and supplier locations to verify implementation and effectiveness of corrective and preventive actions.
• Validate robustness and sustainability of corrective actions through follow-up reviews and effectiveness checks.
• Escalate critical quality concerns, unresolved issues, and project risks to project leadership when required.
• Support build events and production readiness by ensuring timely closure of quality concerns before key project milestones.
• Facilitate structured problem-solving sessions using industry-standard quality methodologies.
• Promote lessons learned and drive continuous improvement initiatives to prevent recurrence of similar issues.
• Ensure compliance with organizational quality standards, processes, and project governance requirements.
• Independently prioritize activities, manage issue resolution plans, and coordinate stakeholders to achieve project objectives within defined timelines

Qualifications

Bachelor's Degree in Mechanical Engineering / Automobile Engineering / Production Engineering or related discipline

Essential skills

• Good understanding of automotive product development and manufacturing processes.
• Experience in issue management, quality assurance, and cross-functional problem resolution.
• Proficiency in quality tools such as:
  • 8D Problem Solving
  • 5 Why Analysis
  • DFMEA
  • QFD
  • SPC
  • Seven QC Tools
• Knowledge of technical risk management and anomaly tracking.
• Experience in vehicle quality audits, including appearance, functional, and water leak evaluations.
• Ability to analyze complex technical issues and develop practical resolution strategies.
• Experience preparing quality dashboards, issue tracking reports, and management presentations.
• Understanding of supplier quality processes and manufacturing quality systems.
• Strong analytical, reporting, and stakeholder coordination skills.

Desired skills

• Strong problem-solving and analytical mindset.
• Ability to work effectively in high-pressure, fast-paced project environments.
• Excellent planning, prioritization, and organizational skills.
• Strong attention to detail and process discipline.
• Effective communication and stakeholder management skills.
• Ability to influence cross-functional teams and drive timely decision-making.
• Adaptable and proactive approach to changing project priorities.
• Collaborative team player with a continuous improvement mindset.
• Ability to independently manage responsibilities while maintaining focus on project milestones.

Experience

8 to 11 years