ISSRRN0001640 - Infra Tech Support Practitioner

Accenture PLC; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

Accenture PLC is seeking a Service Desk professional to contribute actively and independently while becoming a subject matter expert. You will engage in discussions and collaborate to provide effective solutions for work-related challenges, ensuring production systems meet SLAs and driving incident and outage resolution.

The role emphasizes maintaining service restoration efficiency and disaster recovery procedures, with a focus on data retention compliance and strong communication throughout

Qualifications

• Intermediate proficiency in Service Desk Management.
• A minimum of 1 year of experience in related skills.
• Bachelor’s Degree in a relevant field of studies.
• Bonus points for beginner problem solving, intermediate communication, and advanced customer service.

Responsibilities

• Ensure production systems are available and operating according to defined SLAs.
• Drive incident and outage resolution and maintain clear communication.
• Facilitate restoration of service to the production environment promptly and efficiently.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Manage data retention practices to comply with organizational standards and policies.

Skills

Service Desk Management

Customer service

Problem solving

Communication

Education

Bachelor's degree

Job description

THE WORK: Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide effective solutions to work-related challenges. This role will engage your skills in Service Desk Management, offering a rewarding environment to grow and make a meaningful impact. We look forward to welcoming your enthusiasm and dedication. Ensure production systems are available and operating according to defined Service Level Agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment promptly and efficiently. Establish and maintain disaster recovery procedures to safeguard operational continuity. Manage data retention practices to comply with organizational standards and policies. HERE’S WHAT YOU WILL NEED: Intermediate proficiency in Service Desk Management. A minimum of 1 of experience in relevant related skills. Bachelor’s Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Beginner proficiency in problem solving. Intermediate proficiency in communication. Advanced proficiency in customer service. Intermediate proficiency in incident management. Beginner proficiency in process improvement.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.