ISSRRN0001640 - Infra Tech Support Practitioner

8119 ASOL Gurgaon 5 SEZ Company; Gurugram District; On-site; INR 420,000 - 620,000; Full time

Job summary

Accenture India in Gurugram invites you to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide effective solutions to work-related challenges.

You will ensure production systems are available per SLAs, drive incident and outage resolution with clear communication, and help establish disaster recovery and data retention procedures. This role offers growth and a meaningful impact within a global leader.

Qualifications

• Intermediate proficiency in Service Desk Management.
• Minimum 1 year of experience in related skills.
• Bachelor's Degree in a relevant field.

Responsibilities

• Ensure production systems are available and meeting SLAs.
• Drive incident and outage resolution with clear communication.
• Restore services promptly and efficiently.
• Establish disaster recovery procedures and data retention practices.

Skills

Service Desk Mgmt

Related skills exp

Education

Bachelor's Degree

Job description

THE WORK:

Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide effective solutions to work-related challenges. This role will engage your skills in Service Desk Management, offering a rewarding environment to grow and make a meaningful impact. We look forward to welcoming your enthusiasm and dedication.

Ensure production systems are available and operating according to defined Service Level Agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment promptly and efficiently. Establish and maintain disaster recovery procedures to safeguard operational continuity. Manage data retention practices to comply with organizational standards and policies.

HERE'S WHAT YOU WILL NEED:

• Intermediate proficiency in Service Desk Management.
• A minimum of 1 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in problem solving.
• Intermediate proficiency in communication.
• Advanced proficiency in customer service.
• Intermediate proficiency in incident management.
• Beginner proficiency in process improvement.

About Accenture

About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture