RRN00017109 - Infra Tech Support Practitioner

Accenture PLC; Bengaluru; Sur place; INR 300 000 - 540 000; Plein temps

Résumé du poste

Accenture is seeking an entry-level professional to develop expertise in Service Desk Management and support incident resolution and recovery processes. The role emphasizes collaboration, problem solving, and adherence to SLAs while ensuring production systems remain available.

Qualifications include a Bachelor's degree and beginner proficiency in the listed areas. This position offers a pathway to grow in a dynamic, global tech environment.

Qualifications

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Incident Management.
• Beginner proficiency in Data Management.

Responsabilités

• Ensure production systems are available and operating according to defined SLAs.
• Drive incident and outage resolution with clear communication throughout.
• Facilitate the restoration of service to production environments efficiently.
• Establish disaster recovery procedures to safeguard continuity.
• Maintain data retention practices in line with organizational standards.

Connaissances

Service Desk Management

Incident Management

Communication Skills

Problem Solving

Disaster Recovery Planning

Data Management

Formation

Bachelor's Degree in relevant field

Description du poste

THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in this exciting journey and contribute to a dynamic and supportive workplace. Ensure production systems are available and operating according to defined Service Level Agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish disaster recovery procedures to safeguard operational continuity. Maintain data retention practices in alignment with organizational standards. HERE'S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management. It is advantageous to have prior experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Beginner proficiency in Incident Management. Beginner proficiency in Communication Skills. Beginner proficiency in Problem Solving. Beginner proficiency in Disaster Recovery Planning. Beginner proficiency in Data Management.

About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.We're rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.