ISSRRN0001599- Infra Tech Support Practitioner Copy 01

Accenture PLC; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Beginner-friendly onboarding

Job summary

Accenture PLC in Gurugram, Haryana invites applications for an entry-level Service Desk role. You will contribute actively in team discussions, help drive incident and outage resolution, and ensure systems meet defined SLAs while growing as a subject matter expert.

Ideally you have beginner proficiency in Service Desk Management, and a Bachelor’s degree in a relevant field, with at least 1 related experience. Bonus points for communication, problem solving, and time management skills.

Qualifications

• Beginner proficiency in Service Desk Management
• A minimum of 1 of experience in relevant related skills

Responsibilities

• Ensure production systems are available and operating according to defined Service Level Agreements (SLAs).
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies.
• Participate in team discussions and contribute solutions to work-related challenges and become a subject matter expert.

Skills

Service Desk Management

Problem solving

Communication

Critical thinking

Customer service

Time management

Education

Bachelor’s Degree in relevant field

Job description

THE WORK: Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and contribute solutions to work-related challenges. This role will engage your skills in Service Desk Management, fostering growth and collaboration. Join us and be part of a journey that values your input and encourages your professional development. Ensure production systems are available and operating according to defined Service Level Agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard operational continuity. Maintain data retention practices in alignment with organizational policies.

HERE’S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management. A minimum of 1 of experience in relevant related skills. Bachelor’s Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in problem solving.
• Beginner proficiency in communication.
• Beginner proficiency in critical thinking.
• Beginner proficiency in customer service.
• Beginner proficiency in time management.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.