Ironclad ECLM

Medline Industries India Private Limited; Pune District; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Health insurance

Life and disability

401(k) contributions

Paid time off

Job summary

Medline Industries India Private Limited is seeking a Systems Analyst to collaborate with business partners and IT teams to deliver and maintain technology solutions.

The role covers system updates, monitoring, issue resolution, and maintenance, acting as a liaison across infrastructure, security and development teams while addressing inquiries and escalations from users and partners. This position emphasizes documentation, change management, and compliant operations.

Qualifications

• Bachelor's degree in computer science or related field.
• 3+ years of experience in analysis, configuration and development on relevant platforms.
• 2+ years hands-on development experience with programming languages and database tools.
• 1+ year in an operations role providing production support for large enterprise grade applications.

Responsibilities

• Collaborate with business partners and application development teams to build, refine, test, secure, and debug system capabilities.
• Author and maintain system and process documentation (workflow charts, diagrams, system specs).
• Conduct peer reviews and guide other team members as needed.
• Design an effective system monitoring and alerting plan with infrastructure and development teams.
• Respond to system anomalies, performance or vulnerability alerts, and remediate with respective teams.
• Answer inquiries from business partners and users; manage escalations from help desk.
• Maintain knowledgebase for resolution of repetitive requests and incidents.
• Perform root-cause analysis for system incidents affecting infrastructure or external dependencies.
• Ensure patches for software and infrastructure are deployed; contribute to audits and SOPs.
• Understand IS change management policies and promote streamlined deployments and rollback processes.

Skills

System analysis

Documentation

Root-cause analysis

Development

Agile methodologies

Web technologies

Cloud technologies

Communication skills

Production support

Independent / team player

Education

Bachelor's degree in Computer Science or related field

Job description

Job Summary

The Systems Analyst role collaborates with business partners and application development teams to deliver and maintain required technology solutions. They are responsible for updates to applications / technology platforms, setting up monitoring, responding to issues, troubleshooting and general maintenance of the systems.
They will act as the liaison for various IT (Information Technology) infrastructure, security, and development teams. They will also be addressing any requests, inquiries, and escalations from customers, help desk, or business partners.

Job Description

MAJOR RESPONSIBILITIES:

System Analysis and Administration:

• Collaborate with business partners and application development teams to build, refine, test, secure, and debug system capabilities as needed.
• Author and maintain system and process documentation (such as workflow charts and diagrams, and system specifications).
• Conduct peer reviews and provide guidance to other team members as needed.

Monitoring and Support:

• Collaborate with infrastructure and application development teams to design an effective system monitoring & alerting plan.
• Respond to any system anomalies like performance or vulnerability alerts and partner with respective teams to remediate them.
• Respond to inquiries from business partners, requests from users, support calls/tickets escalated by help desk.
• Author and maintain knowledgebase for the effective resolution of repetitive requests, inquiries, and requests.
• Conduct root-cause analysis for system related incidents. Facilitate root-cause analysis for incidents related to infrastructure or other externally managed dependencies.

Infrastructure and Compliance:

• Ensure all software and infrastructure components have the required patches. Plan and deploy updates along with partner teams as needed.
• Contribute to system compliance audits (Ex: HITRUST). Create and maintain proper standard operating procedures as needed.

Release Management:

• Understand and adhere to IS change management policies.
• Identify and execute best practices to ensure a streamlined, reliable deployment and a streamlined, reliable roll-back process.

MINIMUM JOB REQUIREMENTS:

Education:

• A bachelor's degree in computer science or related field.

Certification / Licensure:

• None required.

Work Experience:

• 3+ years of experience in analysis, configuration and development on relevant platforms.

Knowledge / Skills / Abilities:

• 2+ years hands-on development experience with desired programming languages and database tools
• 1+ year in an operations role providing production support for large enterprise grade applications.
• Strong analytical skills to understand business goals and design appropriate solutions.
• Understanding of software development lifecycle, as well as Agile software development methodologies.
• General awareness of web and cloud technologies, differences between SaaS, PaaS and on-premises hosted system deployments.
• Excellent verbal and written communication. Able to articulate technical information in the language of the audience (business leaders vs technical personnel).
• Strong interpersonal and relationship management skills.
• Ability to work independently as a self-starter, and within a team environment.

PREFERRED JOB REQUIREMENTS:

Education:

• None

Certification / Licensure:

• None

Work Experience:

• None

Knowledge / Skills / Abilities:

• None

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.