IPT Voice Engineer (Cisco Unified Communications) - VOIS

VOIS; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Opportunity to work on global enterprise voice infrastructure

Continuous learning and professional development opportunities

Job summary

VOIS in Bengaluru is seeking an IPT Voice Engineer to manage incidents in IP Telephony, ensuring high availability and operational excellence. You will configure and implement Cisco voice solutions while troubleshooting issues across various voice protocols.

The ideal candidate has over 3 years of experience in VoIP/IPT engineering and a bachelor's degree in engineering. The role offers a collaborative environment and opportunities for continuous learning.

Qualifications

• 3+ years of experience in VoIP/IPT engineering.
• Strong technical knowledge of Cisco IPT, CVOICE, and Unified Communications.
• Good understanding of IPCC and ICM environments.

Responsibilities

• Manage incidents across IPT/IPCC environments, ensuring timely resolution aligned with agreed SLAs.
• Support configuration and implementation of Cisco voice solutions.
• Troubleshoot and resolve issues related to SIP, H.323, MGCP protocols.

Skills

VoIP/IPT engineering

Cisco IPT

Voice protocols (SIP, H.323, MGCP)

Troubleshooting

Collaboration

Education

Bachelor's degree in Engineering or equivalent

CCNA/CCVP or similar certifications

Job description

Overview

We are seeking an IPT Voice Engineer with hands‑on experience in Cisco Unified Communications and VoIP technologies to support global enterprise customers. The role focuses on incident resolution, service availability, and operational excellence within IP Telephony environments. The individual will contribute to maintaining high service standards through proactive monitoring, troubleshooting, and lifecycle management of voice infrastructure.

Responsibilities

• Manage incidents across IPT/IPCC environments, ensuring timely resolution aligned with agreed SLAs.
• Perform change management activities including moves, adds, and deletions following standard processes.
• Support configuration and implementation of Cisco voice solutions.
• Troubleshoot and resolve issues related to SIP, H.323, MGCP protocols and voice gateways.
• Carry out performance monitoring, trend analysis, and preventative maintenance.
• Collaborate with vendors and internal teams to resolve complex technical issues.
• Participate in customer calls and provide technical updates and solutions.
• Maintain and enhance knowledge bases, documentation, and inventory systems.
• Support server maintenance and restoration activities.

Qualifications

• 3+ years of experience in VoIP/IPT engineering.
• Strong technical knowledge of Cisco IPT, CVOICE, and Unified Communications.
• Good understanding of IPCC and ICM environments.
• Proficient in voice protocols such as SIP, H.323, and MGCP.
• Hands‑on experience with voice gateways and troubleshooting.
• Relevant academic qualification such as a Bachelor’s degree in Engineering or equivalent.
• Certifications such as CCNA/CCVP or similar are beneficial.
• Problem‑solving mindset with the ability to analyse and resolve technical issues effectively.
• Collaborative individual able to work across teams and functions.

Benefits

• Opportunity to work on global enterprise voice infrastructure.
• Exposure to advanced Cisco Unified Communications technologies.
• Collaborative and supportive team environment.
• Continuous learning and professional development opportunities.
• Experience working with cross‑functional and international teams.

What You Will Learn

• Advanced troubleshooting in Cisco IPT and voice networks.
• Incident and change management best practices in telecom operations.
• Performance optimisation and proactive network management.
• Vendor coordination and stakeholder communication.
• Enterprise‑scale VoIP and Unified Communications operations.

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio‑economic background.