IPD Billing - Associate

Zydushospitals

Gujarat

On-site

INR 350,000 - 600,000

Full time

46 hours ago

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Job summary

Zydushospitals in Gujarat is seeking an Admissions Coordinator to manage patient admissions, liaise with doctors on estimates, and ensure smooth billing and room allocation. The role involves handling HIS entries, coordinating with housekeeping and nursing staff, and assisting patients through the billing and discharge processes.

The ideal candidate will coordinate with various departments, explain hospital policies, and provide accurate information to patients and their families.

Responsibilities

Receive patient's admission slip and coordinate admissions with doctors.
Provide estimated admission costs to patients in liaison with doctors.
Allocate rooms in coordination with housekeeping and nursing staff.
Enter admission data into HIS and complete admission process; note remarks for smooth billing.
Guide patients to Billing counter for deposit payments.
Check with TPA desk about preauthorization.
Explain patients' rights, guidelines, visiting hours to patients.
Handover visitor and attendant passes; address inquiries via in-person or phone.
Record discharge TAT and coordinate patient care and education.

Job description

3 - 8 Years

Regular

Job Description

All tasks & work assigned by head of the department but specifically:

To receive patient's admission slip given bythe doctors.
To give out the estimation of admission to thepatients in coordination with doctors.
To allot rooms as per patient's choice andavailability in coordination with housekeeping and nursing staff on thefloor.
To admit the patient in HIS and complete theadmission process. To put required remarks and notification in the system forsmooth billing.
To guide the patient to Billing counter fordeposit payment.
To check with TPA desk about patients preauthorization.
To explain the patients' rights andresponsibilities, general guidelines, visiting hours etc to the patient.
To handover the patient visitor's andattendant's passes.
To answer queries and to provide informationdirectly to the person or over telephone. For e.g. availability of doctors,fixing up an appointment, handling inquiries etc.
Deposit slip is raised by the Admission counterand to give instructions regarding payment.
To confirm with the house- keeping and wardsregarding the readiness of the room before sending the patient.
Explain hospital regulations to patients,concerning visitors and visiting hours, ICU shifting policies, roomupgradations, downgradations, room availability etc.
Toarrange patient escort to respective room after admission.
To post the consultation and IP service entriesfrom ward on daily basis. Especiallyin night time when patient's discharge is planned.
To audit the IP entries time to time especiallydischarge of the patient is planned.
IP coordinator to meet & greet patientevery day.
To identify patient needs pro -actively and workon that.
To discuss patient complaints with respectiveward staff to prevent the same in future.
To elevate the complaint to reporting supervisor.
To coordinate for patients’, discharge withconcerned departments.
To provide, explain and collect feedback formsto patients.
To check the availability of non-clinical staffrequired on each floor (i.e. House Keeping, and Attendants) While visitingthe patient room, to check the following services in the room:
- Quality ofLinen provided
- Cleanlinessof room
- Cleanlinessof Washroom
- Anymaintenance related requirement
- Clearance ofdishes, etc.
To record the discharge TAT regularly.
To co-ordinate patients care includingpatient/family education on patient's & family's rights &responsibilities etc.
To enter the data & comments/suggestions ofcollected feedback forms in the feedback form analysis sheet.
To provide as on date billing to IPpatients/relatives and facilitate payments of any outstanding amount as perhospital policy.
To coordinate with concern departments(consultant, nursing, pharmacy etc.) for patients discharge.
To provide the provisional & final IP billto the patients.
To discharge the patients from HIS & guidethem for payment to billing department.
To maintain and update MIS data related totheir function and / or as assigned by HOD.