Billing Associate

Zydushospitals

Gujarat

On-site

INR 300,000 - 420,000

Full time

45 hours ago

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Job summary

Zydushospitals in India seeks an Admissions Coordinator with 2-5 years experience to manage patient admissions, estimate billing and coordinate with doctors, housekeeping and nursing staff.

You will enter data in HIS, guide patients to billing, check TPAs, handle room allotments, inform patients about rights and hospital regulations, and ensure smooth discharge with relevant departments.

Responsibilities

Receive patient admission slips and verify documents.
Provide admission estimates in coordination with doctors.
Allocate rooms based on patient preference with housekeeping and floor staff.
Enter admissions in HIS and record billing notes and remarks.
Direct patients to Billing for deposits and assist with preauthorization checks.
Explain patient rights, visiting hours, and hospital policies to patients.
Coordinate discharge with departments and ensure final IP bill is generated.

Job description

2 - 5 Years

Regular

Job Description

To receive patient’s admission slip given by thedoctors.
To give out the estimation of admission to thepatients in coordination with doctors.
To allot rooms as per patient's choice andavailability in coordination with housekeeping and nursing staff on the floor.
To admit the patient in HIS and complete theadmission process. To put required remarks and notification in the system forsmooth billing.
To guide the patient to Billing counter fordeposit payment.
To check with TPA desk about patients preauthorization.
To explain the patients’ rights andresponsibilities, general guidelines, visiting hours etc to the patient.
To handover the patient visitor’s and attendant’spasses.
To answer queries and to provide information directlyto the person or over telephone. For e.g. availability of doctors, fixing up anappointment, handling inquiries etc.
Deposit slip is raised by the Admission counterand to give instructions regarding payment.
To confirm with the house- keeping and wardsregarding the readiness of the room before sending the patient.
Explain hospital regulations to patients,concerning visitors and visiting hours, ICU shifting policies, roomupgradations, downgradations, room availability etc.
To arrangepatient escort to respective room after admission.
To post the consultation and IP service entriesfrom ward on daily basis. Especially innight time when patient’s discharge is planned.
To audit the IP entries time to time especiallydischarge of the patient is planned.
IP coordinator to meet & greet patient everyday.
To identify patient needs pro -actively and workon that.
To discuss patient complaints with respectiveward staff to prevent the same in future.
To elevate the complaint to reporting supervisor.
To coordinate for patients’, discharge withconcerned departments.
To provide, explain and collect feedback forms topatients.
To check the availability of non-clinical staffrequired on each floor (i.e. House Keeping, and Attendants) While visiting thepatient room, to check the following services in the room:
- Quality of Linen provided
- Cleanliness of room
- Cleanliness of Washroom
- Any maintenance related requirement
- Clearance of dishes, etc.
To record the discharge TAT regularly.
To co-ordinate patients care includingpatient/family education on patient’s & family’s rights &responsibilities etc.
To enter the data & comments/suggestions ofcollected feedback forms in the feedback form analysis sheet.
To provide as on date billing to IPpatients/relatives and facilitate payments of any outstanding amount as perhospital policy.
To coordinate with concern departments(consultant, nursing, pharmacy etc.) for patients discharge.
To provide the provisional & final IP bill tothe patients.
To discharge the patients from HIS & guidethem for payment to billing department.
To maintain and update MIS data related to theirfunction and / or as assigned by HOD.