Interns - Content Developer /Technical Writing/ Instructional Designer

EPIND Epicor India; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Epicor India is seeking a fresh technical writer to create documentation and instructional videos for our products. You will learn product usage, craft clear guides, and simplify complex concepts for customers.

The role involves collaboration with R&D teams to ensure accurate content across guides and walkthroughs. The ideal candidate has a Master’s degree in journalism, literature, or English, strong English communication, and familiarity with HTML, CMS, and content tools.

Qualifications

• Fresher with a Degree in Technical Writing, Education, or Instructional Design or related program and/or equivalent experience.
• Fluency in oral and written English.
• Proficiency in Microsoft Word and/or other desktop publishing software.
• Excellent communication and interpersonal skills.
• Exceptional attention to detail.
• Solid organizational and time management skills.
• Ability to multitask and work on different projects simultaneously.
• Ability to work independently as well as on project teams.
• Experience in Jira, Microsoft Suite, Adobe Suite, WalkMe, and Storyline 360 is a plus.
• Knowledge of HTML, content management systems, and web content development tools.

Responsibilities

• Produce high-quality documentation and instructional videos for Epicor products.
• Learn product details and explain technical concepts in clear, conversational terms.
• Develop and maintain documentation for Epicor Learning and projects.
• Collaborate with cross-functional teams to ensure comprehensive documentation.
• Support multiple projects simultaneously with attention to accuracy and consistency.

Skills

Fluency in English

Excellent communication

Interpersonal skills

Attention to detail

Time management

Multitasking

Independent work

Team collaboration

Content development knowledge

Familiarity with HTML

Education

Master’s degree in journalism, Literature or English

Tools

Jira

Microsoft Suite

Adobe Suite

WalkMe

Storyline 360

Job description

About the Role

As a member of the Product Operations and Learning Team, you will be responsible for producing high-quality documentation /Instructional Videos for Epicor products. You will work with R&D project teams to produce various types of documentation such as implementation guides, user guides, how-to articles, and process walkthroughs. Your skills and knowledge of technical writing practices will help support the content team and contribute to content development. You will also work with Business Analysts, Developers, and QA Testers to ensure our applications have the required documentation to inform and support our customers.

What You’ll Do

• Dive in and learn about one of our products and how our customers use it.
• Develop and maintain documentation / Instructional Videos for Epicor Learning.
• Be able to explain technical concepts in clear, simple, conversational terms.
• Support numerous projects simultaneously.
• Work with cross‑functional teams to ensure the products are clearly and completely documented.

What You Need to Succeed

• Fresher with a Degree in Technical Writing, Education, or Instructional Design or related program and/or equivalent experience.
• Fluency in oral and written English.
• Proficiency in Microsoft Word and/or other desktop publishing software.
• Excellent communication and interpersonal skills.
• Exceptional attention to detail.
• Solid organizational and time management skills.
• Ability to multitask and work on different projects simultaneously.
• Ability to work independently as well as on project teams.
• Experience in Jira, Microsoft Suite, Adobe Suite, WalkMe, and Storyline 360 is a plus.
• Additional Desired Characteristics Knowledge of technical and development terminology.
• Familiarity with video creation and editing tools.
• Knowledge of basic HTML.
• Familiarity with content management systems.
• Knowledge of web content development tools.

Requirements

Master’s degree in journalism, Literature or English

Location

Bangalore

Duration

1 year

About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future‑ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer.