International Voice Process I AR Caller Fresher

Access Healthcare; Pune District; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Two-way cab facility

Fixed weekly offs on Saturday and 1?

Job summary

Access Healthcare Services is hiring AR Caller for an International Voice Process at Hinjewadi Phase 2, Pune. Freshers are welcome, and prior experience in any field will be an added advantage, but not compulsory.

Key duties include pre-call analysis, documenting actions in client software, post-call follow-up, resolving inquiries, providing product information, and analyzing AR data to identify denial reasons. Training is provided for freshers.

Qualifications

• Graduates from any stream (Freshers or experienced)
• 10+2 candidates with relevant work experience
• HR - 9370130892

Responsibilities

• Perform pre-call analysis and check the status by calling the payer or using IVR or web portal services
• Maintain adequate documentation on the client software to send the necessary documentation to insurance companies and maintain a clear audit trail for future reference
• Record after-call actions and perform post call analysis for the claim follow-up
• Assess and resolve inquiries, requests, and complaints through calling to ensure those customer inquiries are resolved at the first point of contact
• Provide accurate product/service information to the customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received, etc prior to making the call
• Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials/underpayments

Skills

English communication

Verbal communication

Written communication

Listening skills

Interpersonal skills

Education

Graduates from any stream

10+2 with relevant experience

Job description

Access Healthcare Services is Hiring AR Caller (International Voice Process)

Location: Hinjewadi Phase 2, Pune

Job Summary:

Access Healthcare Services is looking for enthusiastic and confident candidates for the role of AR Caller in an International Voice Process. Freshers are welcome, and prior experience in any field will be an added advantage, but not compulsory.

Eligibility Criteria:

• Graduates from any stream (Freshers or experienced candidates)
• 10+2 candidates with relevant work experience
• HR - 9370130892

Job Description:

(Training will be provided for freshers)

• Perform pre-call analysis and check the status by calling the payer or using IVR or web portal services
• Maintain adequate documentation on the client software to send the necessary documentation to insurance companies and maintain a clear audit trail for future reference
• Record after-call actions and perform post call analysis for the claim follow-up
• Assess and resolve inquiries, requests, and complaints through calling to ensure those customer inquiries are resolved at the first point of contact
• Provide accurate product/service information to the customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received, etc prior to making the call
• Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials/underpayments

Key Skills & Competencies:

• Excellent verbal and written communication skills in English
• Clear and confident speaking ability
• Strong listening and interpersonal skills
• Professional approach to handling customer queries
• Ability to perform effectively in a fast-paced BPO environment

Work Schedule:

• Willingness to work night shifts
• Shift timing: 5:30 PM to 2:30 AM

Perks & Benefits:

• Two-way cab facility
• Fixed weekly offs on Saturday and Sunday