International Voice Process Executive

Tekskills; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

Tekskills in Pune is seeking a TM Technical Training Support Associate to handle business customer servicing calls and provide technical support for Treasury Management products. The role is escalated Tier 2 technical support, requiring strong communication and call center readiness.

The candidate should have 3+ years of voice process experience and a background in insurance/finance/banking. Diploma holders may apply. Shift timing is 6:30 PM to 3:30 AM IST.

Qualifications

• 3+ years of voice process experience in insurance/finance/banking.
• Diploma candidates acceptable for the role.
• Strong verbal and written communication skills.
• Willingness to work in a call center environment and night shifts.

Responsibilities

• Provide service and product support to Treasury Management customers via phone and email.
• Identify, research, analyze and resolve complex problems with multiple non-standard solutions.
• Prioritize issues and aim for first-call resolution.
• Maintain up-to-date knowledge on Treasury Management products and related procedures.
• Mitigate risk by activating/deactivating high-risk services and reporting suspicious activity.

Skills

Voice process experience

Communication skills

Willingness to work in a call center

Learn/teach processes

Education

Diploma

Tools

Microsoft Excel

Job description

Location: Pune

Experience: Relevant 3+ years voice process experience.

insurance/Finance/Banking experience. (Anyone is mandatory)

Shift Timings: 6:30 PM 3:30 AM (US EST hours)

Night shift Allowances will be provided as per the TCS policy for contractors
Start Date: 02nd April

Any Diploma candidates fine.

Job Description- TM Technical Training Support Associate

Summary:

The TM Technical Training Support Assoc shall be responsible for taking business customer servicing calls and providing technical support for Treasury Management products. This role is escalated customer support and is considered a Tier 2, advanced technical support for complex problems, support role.

Duties and Responsibilities:

Under minimum supervision, performs a variety of assignments that are moderately complex and require detailed knowledge of company and/or department procedures.

• Provides service and product support to the Treasury Management segment via phone and email.
• Responsible for identifying, researching, analyzing and resolving complex problems where multiple non-standard solutions are available.
• Prioritizes service issues and ensures they are completed as first call resolution via a recognized / accepted resolution by the customers.
• Maintains up to date knowledge on products, services, departmental systems and related technology, policies and procedures.
• Perform tasks to mitigate risk by activating and deactivating high risk product services (i.e. teller positive pay, etc.) and reporting potential fraud or suspicious activity.

Basic Qualifications:

• Basic computer and Microsoft Excel knowledge
• Excellent spoken and written communication skills
• Ability to learn/teach basic and complex processes
• Willingness to work in a call center environment

Preferred Qualifications:

• Previous call center experience of 1 year or more
• Financial Industry experience and, or
• Experience with Treasury Management products & services, specifically, Online Banking, ACH, Wire, Remote Deposit Capture, Business Security products like ACH and Check Positive Pay