International Premium Chat Process 2025

AlexaHire; Bengaluru; On-site; INR 400,000 - 433,000; Full time

Benefits offered by this job

Office cab/shuttle

Health insurance

Cafeteria facilities

Training programs

Professional degree assistance

Growth opportunities

Job summary

[24]7.ai in Bengaluru is hiring for an International Chat Customer Support role focused on chat-based customer interactions for global clients. You will manage inquiries, provide accurate information, and ensure satisfaction, with no calling involved.

The role operates on a US night shift and requires strong English communication, typing speed, and comfort working from the office in Bengaluru. Walk-in interviews are scheduled, offering immediate joining and growth in a global BPO setting.

Qualifications

• 12th pass or above; graduation not mandatory.
• Excellent English communication is essential.
• Typing speed and accuracy required.
• Ability to work night shifts (US shift).
• Office-based role in Bengaluru, India.
• Freshers with strong English are welcome.

Responsibilities

• Handle customer queries via chat for international clients.
• Identify issues and resolve them professionally.
• Provide accurate product, service, and policy information.
• Maintain empathy, patience, and professionalism.
• Document interactions in CRM tools and follow up as needed.
• Assist sales queries where appropriate and escalate when required.

Skills

Typing ability

Problem solving

Adaptability

Maintains composure

Basic computer operations

Customer-first approach

Written communication

Time management

Education

12th Pass

Tools

CRM tools

Job description

International Premium Chat Process Finding the right job that offers growth, learning, and long-term stability is every job seeker’s priority. If you are confident in English communication, comfortable with night...

Finding the right job that offers growth, learning, and long-term stability is every job seeker’s priority. If you are confident in English communication, comfortable with night shifts, and ready to work in an international corporate environment, then this opportunity from [24]7.ai can be the perfect match for you.

Job Overview: International Premium Chat Process

The International Chat Process position at [24]7.ai is ideal for candidates who want to build a career in the BPO, Customer Support, or Non-Voice industry. This role focuses on managing customer interactions through chat, solving queries, providing accurate information, and ensuring customer satisfaction. As this is a chat-based role, there is no calling, making it suitable for those comfortable with typing and written communication.

The job works on a US night shift, which gives candidates the advantage of global exposure and competitive salary packages. You will be handling international customers, understanding their concerns, guiding them professionally, and maintaining complete accuracy while responding.

The company offers a modern, supportive workplace with training, growth opportunities, and employee benefits such as health insurance, cab facilities, and professional learning support. Whether you are a fresher with strong English or an experienced candidate from chat, voice, or blended processes, this role helps you step into a stable global career.

With walk-in interviews happening from Monday to Saturday, 11:30 AM to 3:00 PM, this is a high-opportunity chance for job seekers who want immediate joining, corporate exposure, and long-term development.

Highlights (Summary)

• Role: International Chat Customer Support / Sales Support
• Mode: Work from Office
• Shift: US Night Shift
• Interview Type: Walk-in only
• Education Required: 12th pass and above
• Company: [24]7.ai – Global leader in customer experience

Eligibility Criteria

To apply for this role, candidates must meet the following requirements:

• Minimum qualification: 12th Pass (Graduation not mandatory)
• Must be at least 18 years old
• Must have excellent English communication skills
• Typing speed and accuracy should be good
• Ability to work on night shifts (US shift)
• Ready to work from the office in Bengaluru
• Candidates with Customer Support / Sales / BPO experience are preferred
• Freshers with strong English are also eligible

Key Responsibilities

• Handle customer queries through chat support for international clients
• Identify issues, understand concerns, and resolve them professionally
• Provide accurate information regarding products, services, and policies
• Maintain high levels of empathy, patience, and professionalism
• Work across different cultural contexts and time zones
• Document all customer interactions in CRM tools
• Follow quality compliance and ensure customer satisfaction
• Work with internal teams whenever escalations are required
• Support sales-related queries when needed
• Maintain accuracy, speed, and clarity in written responses

Skills Required

• Fast and accurate typing ability
• Problem-solving mindset
• Adaptability and willingness to learn
• Ability to stay calm and professional under pressure
• Knowledge of basic computer operations
• Customer-first approach
• Good comprehension and written communication
• Time management and multitasking abilities

Salary & Benefits

Salary Package

₹4.00 LPA to ₹4.33 LPA (depending on experience & performance)

Employee Benefits

• Company-provided office cab/shuttle
• Cafeteria facilities for employees
• Health insurance coverage
• Job and soft-skill training programs
• Support for professional degree assistance
• Growth opportunities within the global organization
• Work environment focused on learning, development, and career growth

Selection Process

The recruitment process for this role includes:

• HR Screening Round
  Checks communication, eligibility & stability.
• Versant / English Test
  To evaluate grammar, comprehension, typing, and sentence structure.
• Operations Round
  Practical assessment to check customer-handling skills.
• Final HR Discussion
  Salary, shift timing, joining date, and documentation.
• Offer Letter Issued
  On the same day or the next day (depending on HR approval).

Why Join [24]7.ai Jobs?

There are many reasons why [24]7.ai is considered one of the best companies in the customer experience sector:

• Recognized globally for AI and machine learning innovation
• 15,000+ employees across 11 countries
• GPTW (Great Place To Work) certified 6 years in a row
• Strong employee-centric work culture
• Fast career progression for performers
• Excellent training and international exposure
• Safe, modern workspace with corporate facilities
• Competitive salary compared to other BPO companies
• Job stability with long-term career-building opportunities

[24]7.ai has a track record of providing not just jobs, but full-fledged career development, making it a top choice for job seekers entering the BPO and non-voice domains.

About the Company

[24]7.ai is one of the world’s most trusted and advanced companies in the field of customer experience, artificial intelligence, and digital interaction. Established more than two decades ago, the company has transformed the way global brands interact with customers. Its core mission is to make customer interactions easy, predictive, and highly personalized.

Using cutting-edge technologies such as machine learning, intent prediction, and conversational AI, [24]7.ai helps top brands deliver smarter and faster customer support across chat, voice, social media, and digital platforms. The company manages over 1.5 billion customer conversations every year, most of which are automated through its AI-driven platforms.

With a strong presence in 11 countries and 18 delivery centers, [24]7.ai supports businesses in banking, telecom, retail, travel, healthcare, and more. Their clients include some of the world’s most recognized Fortune 500 companies.

What makes [24]7.ai stand out is its commitment to both customer excellence and employee growth. The organization provides continuous upskilling programs, performance-driven promotions, and a supportive culture that encourages learning and innovation. In India, the company has earned the Great Place To Work certification consistently for six years, reflecting its employee-first approach.

The company blends advanced technology with human expertise, creating a powerful combination that benefits businesses, customers, and employees. If you aspire to grow in a stable international environment, [24]7.ai remains one of the strongest and most respected employers in the industry.

Conclusion

The International Chat Customer Support role at [24]7.ai is a powerful opportunity for job seekers aiming for immediate hiring, global exposure, and a competitive salary. With its employee-friendly benefits, night shift allowances, and strong work culture, this job offers everything needed for a successful career in customer support and BPO services.

If you have excellent English communication skills and want to work in a fast-paced, international environment, attending the walk-in interview can be your first step toward a stable and rewarding professional journey.

FAQs – [24]7.ai

Q1. Is this a job work-from-home?

Ans. No. It is 100% Work from Office.

Ans. Yes, if they have strong English communication skills.

Q3. What is the salary range?

Q4. Is this a voice process?

Ans. No, it is an international chat process.

Q5. What is the shift timing?

Ans. US Night Shift.

Ans. Yes, fluent English communication is required.

Q7. How can I apply?

Ans. You must attend the walk-in interview in Bengaluru.