International Customer Support Executive

Your Pitchh; Bengaluru; On-site; INR 600,000 - 650,000; Full time

Benefits offered by this job

Performance-based incentives

Cab facility

Job summary

Your Pitchh in Bengaluru (BTM Layout) is seeking experienced Customer Support Executives for the International Voice Process to support US customers and maintain quality performance standards.

The role requires 1 year of BPO experience, excellent English communication, strong US/UK accent comprehension, and a customer-centric mindset. The position follows a US night shift with cab facility and 5-day workweek.

Qualifications

• Excellent verbal and written English communication.
• Strong US/UK accent comprehension.
• Basic technical knowledge.
• Customer-centric approach with strong problem-solving skills.

Responsibilities

• Handle inbound international customer calls professionally.
• Provide accurate resolution for customer queries related to Adobe products.
• Ensure high levels of customer satisfaction and service quality.
• Meet defined productivity, quality, and compliance metrics.
• Maintain clear and effective communication with customers.

Skills

Excellent English (verbal & written)

US/UK accent comprehension

Basic technical knowledge

Customer-centric approach

Education

Undergraduate/Graduate

Job description

Job Title: Customer Support Executive

IMMEDIATE JOINERS ONLY

Job Title: Customer Support Executive

Location: BTM Layout, Bangalore

Experience Required: Minimum 1 Year any BPO Experience

CTC: Up to 6-6.5 LPA

Shift: US Shift (Rotational)

Work Schedule: 5 Days Working (Night Shift)| 2 Days Rotational Week Off

Job Summary

We are seeking experienced Customer Support Executives for the International Voice Process. The candidates will be responsible for delivering exceptional customer support to US customers while ensuring adherence to quality and performance standards.

Key Responsibilities

Handle inbound international customer calls professionally

Provide accurate resolution for customer queries related to Adobe products

Ensure high levels of customer satisfaction and service quality

Meet defined productivity, quality, and compliance metrics

Maintain clear and effective communication with customers

Eligibility Criteria

• Education: Undergraduate / Graduate
• Experience: Minimum 1 year of any experience

• Skills & Competencies:

Excellent verbal and written English communication

Strong US/UK accent comprehension

Basic technical knowledge

Customer-centric approach with strong problem-solving skills

Benefits

• Performance-based incentives
• Cab Facility (for shifts between 7:00 PM 7:00 AM)

Male Employees: One-way cab provided; 75 per trip deducted as allowance

Female Employees: Two-way cab provided (one way free, one way charged 75)