International BPO | Freshers - US Customer Support Executive

JobShop; Bengaluru; On-site; INR 585,000 - 715,000; Full time

Benefits offered by this job

2-Way Cab

Career advancement

Learning opportunities

Salary hike up to 40%

Job summary

JobShop in Bengaluru seeks customer support professionals who can combine clear communication with a customer-first mindset. You will manage customer interactions, provide appropriate assistance, and aim for quick, accurate resolutions while upholding service standards.

The role offers a competitive CTC up to 6.5 LPA, opportunities for salary hikes, and company-provided cab. Work 5 days a week with rotational shifts and two weekly offs, plus learning and career advancement possibilities.

Qualifications

• Strong communication skills and a customer-first mindset.
• Ability to manage multiple interactions with accuracy and empathy.
• Maintain quality and compliance in all customer dealings.

Responsibilities

• Manage customer interactions and provide appropriate assistance.
• Resolve queries with ownership and professionalism.
• Maintain quality and compliance standards.
• Ensure a smooth and positive customer experience.
• Meet assigned productivity and service-level expectations.

Skills

Strong communication

Customer-first mindset

Problem-solving

Job description

Position Overview

We are seeking motivated professionals who can combine strong communication skills with a customer-first approach. The role involves managing customer interactions and ensuring efficient resolution while maintaining high standards of service delivery.

Location

Bangalore

Compensation & Benefits

• CTC up to 6.5 LPA
• Up to 40% Salary Hike on current salary
• Company-Provided 2-Way Cab
• Learning, development, and career advancement opportunities

Work Schedule

• 5 Days Working
• Rotational Shifts
• 2 Weekly Offs

Key Responsibilities

• Manage customer interactions and provide appropriate assistance.
• Resolve queries with accuracy, ownership, and professionalism.
• Maintain quality and compliance standards.
• Ensure a smooth and positive customer experience.
• Meet assigned productivity and service-level expectations.

Selection Process

• HR Interview
• Versant Assessment
• Operations Interview