Intern – Office Management

Harmony United Psychiatric Care; Hyderabad; On-site; INR 56,000 - 78,000; Full time

Benefits offered by this job

Four-day work week

Free meals facility

Cab-drop facility

Learning & development opportunities

Internship Completion Certificate

PPO or full-time employment potential

Job summary

Harmony United Medsolutions Pvt. Ltd. invites interns to join its Office Management team in Hyderabad, Telangana.

The internship focuses on supporting daily operations, patient-related administrative workflows, documentation, and coordination under experienced professionals. Eligibility includes a completed Bachelor's or Master's degree, strong communication skills, MS Office proficiency, and a willingness to learn.

Qualifications

• Eligible candidates should have a Bachelor's or Master's degree.
• Excellent verbal and written communication skills.
• Willingness to learn, adapt, and work professionally.
• Strong organizational skills and attention to detail.

Responsibilities

• Assist with practice manager emails and RBE calls.
• Support office management triages and inbound/outbound calls.
• Handle prior authorizations requests and related communications.
• Manage information emails and gap-filling activities.
• Record patient concerns with accurate details (medication, pharmacy, addresses, contacts).
• Develop familiarity with provider names, medications, locations, CPT and ICD-10 codes.
• Coordinate with team on task ownership and deadlines.
• Support medical records requests and inbound/outbound calls.
• Assist with FMLA and disability-related requests and communications.
• Support new patient paperwork and related emails/calls.
• Assist with fax processing, referrals, and OHMD/MIPS tasks.
• Maintain productivity trackers and prepare reports.

Skills

Good verbal and written communication

Willingness to learn

Positive attitude and problem-solving

Strong organizational skills

Education

Bachelor's degree completed or Master's degree completed

Tools

MS Office (Excel, Word, PowerPoint)

Job description

Job Title: Intern – Office Management

Location: Hyderabad, Telangana
Company: Harmony United Medsolutions Pvt. Ltd.

About Us

Harmony United Medsolutions Pvt. Ltd. (HUMS) is a dynamic and innovative organization dedicated to transforming the healthcare industry through world-class Revenue Cycle Management (RCM) services. With over 10 years of expertise, HUMS provides comprehensive medical billing, accounts receivable management, and healthcare support services to Harmony United Psychiatric Care (HUPC), a leading US-based behavioral healthcare organization.

At HUMS, we are committed to innovation, continuous learning, and developing future professionals. Our internship program provides students with practical industry exposure, hands-on project experience, and opportunities for career growth.

Position Overview

We are looking for enthusiastic, motivated, and career-oriented interns to join our Office Management team. Interns will gain practical experience by supporting daily operational activities, patient-related administrative workflows, documentation, and coordination under the guidance of experienced professionals.

Key Responsibilities

• Assist with Practice Manager emails and RBE calls.
• Support OM triages, inbound (IB) and outbound (OB) calls, and floor assistance.
• Assist with prior authorization requests, related emails, and inbound/outbound calls.
• Manage information emails, inbound/outbound calls, and gap-filling activities.
• Record patient concerns accurately, including medication names, pharmacy names, addresses, contact numbers, and fax numbers.
• Understand the differences between retail pharmacies and mail-order pharmacies.
• Develop familiarity with provider names, medications, office locations, appointment types, CPT codes, and ICD-10 codes and descriptions.
• Assist with pharmacy calls by referring to relevant progress notes and routing queries to the appropriate team.
• Communicate professionally and concisely with providers, patients, office staff, and internal teams through the EMR and other approved communication channels.
• Coordinate with team members to understand task ownership, responsibilities, and pending activities.
• Assist with medical records requests, related emails, and inbound/outbound calls.
• Support FMLA and disability-related requests, documentation, and inbound/outbound calls.
• Assist with new patient paperwork (NPPW), paperwork-related emails, and outbound calls.
• Support fax processing, referral coordination, and EOB-related tasks.
• Assist with MIPS and OHMD-related activities, as assigned.
• Maintain productivity trackers, update records, and prepare productivity reports.
• Assist with OM triages and inbound/outbound call coordination.
• Maintain patient confidentiality and comply with HIPAA requirements and organizational policies.
• Complete assigned tasks accurately and within established timelines while coordinating with relevant team members.

Key Areas: Office Management, Patient Coordination, Prior Authorizations, Medical Records, Documentation, Referrals, Faxes, Administrative Support, Communication, and Productivity Tracking.

Eligibility Criteria

• Bachelor's degree completed or Master's degree completed (MBA/MCA/MHRM/MSW/M.Com/M.Tech, etc.).
• Good verbal and written communication skills.
• Basic knowledge of MS Office, including Excel, Word, and PowerPoint.
• Strong willingness to learn, adapt, and work in a professional environment.
• Positive attitude, analytical thinking, and problem-solving skills.
• Strong organizational skills and attention to detail.

Internship Details

• Duration: 3 months
• Bachelor's Degree Stipend: ₹5,000 per month
• Master's Degree Stipend: ₹7,000 per month

Diversity, Equality & Inclusion

At HUMS, diversity, equality, and inclusion are fundamental to our success. We are committed to creating an inclusive workplace where every individual is valued and respected. We provide equal employment opportunities regardless of gender, race, ethnicity, religion, disability, age, sexual orientation, or any other protected characteristic, in accordance with applicable laws.

Benefits

• Four-day work week (Monday to Thursday) with a three-day weekend.
• Free food facility during working days.
• Cab-drop facility, as per company policy.
• Learning and development opportunities with experienced professionals.
• Internship Completion Certificate upon successful completion of the internship.
• Opportunity for a Pre-Placement Offer (PPO) or full-time employment, based on successful internship completion, performance, business requirements, and availability of suitable vacancies. Full-time employment is not guaranteed.