Intern - Investor Services

Rocket Homes Real Estate LLC; Chennai; On-site; INR 650,000 - 950,000; Full time

Job summary

Rocket India is seeking an Investor Services Analyst to support monthly reporting, remittance, and reconciliation for mortgage investor portfolios. The role involves investor pool reporting, cash variance analysis, and service-related financial activities, with emphasis on accuracy and timelines.

You will collaborate with cross-functional teams to resolve discrepancies, improve processes, and provide clear stakeholder communication.

Qualifications

• Experience in mortgage servicing, investor reporting, reconciliation, or cash operations.
• Strong Excel skills with large data sets, formulas, lookups, and pivots.
• Excellent written and verbal communication for investors and internal teams.

Responsibilities

• Perform monthly investor reporting, remittance, and reconciliation for GSE and PLS investors.
• Support investor pool closures, outage analysis, and variance resolution during the reporting cycle.
• Identify data corrections and root cause analysis to support accurate investor reporting.

Skills

Mortgage servicing

Investor reporting

Reconciliation

Variance analysis

Root cause analysis

Data analysis

Tools

Microsoft Excel

LSAMS

SQL

Job description

At Rocket India, we are seeking a detail-oriented and analytically strong Investor Services Analyst to support monthly reporting, remittance, and reconciliation activities for FNMA, FHLMC, and PLS investors. In this role, you will work on investor pool reporting, cash variance analysis, loan acquisitions, service releases, and advance analysis while partnering with internal business teams to ensure timely, accurate, and compliant investor servicing outcomes.

About the Role

Perform assigned monthly investor reporting, remittance, and reconciliation activities for GSE and PLS investors, including FNMA, FHLMC, and private-label investor portfolios. Support simple to medium-complex investor pool closures, outage analysis, and variance resolution during the reporting cycle. Conduct root cause analysis of exception reports and identify required data corrections to support accurate investor reporting. Perform deep-dive analysis of cash variances, identify accurate reasons for outages, and collaborate with appropriate stakeholders to clear open items. Support functions related to loan acquisitions, service releases, corporate advances, and principal and interest advance analysis. Partner with internal business teams to resolve reporting discrepancies, improve process accuracy, and ensure timely completion of assigned activities. Review data, reports, and reconciliations with a strong focus on accuracy, completeness, and adherence to defined timelines. Identify opportunities to improve processes, create efficiencies, and support continuous improvement within Investor Services. Communicate clearly with investors and internal stakeholders on reporting, reconciliation, and exception-related matters.

About You

Minimum Qualifications Experience in mortgage servicing, investor reporting, investor accounting, reconciliation, cash operations, finance operations, or a related business process. Strong understanding of reporting, remittance, reconciliation, exception management, and variance analysis processes. Ability to perform root cause analysis and resolve reporting or cash-related discrepancies with accuracy and urgency. Intermediate to expert-level proficiency in Microsoft Excel, including working with large data sets, formulas, lookups, pivot tables, and reporting templates. Strong analytical and problem-solving skills with excellent attention to detail. Excellent verbal and written communication skills, with the ability to collaborate effectively with investors and internal business teams. Strong planning and organizing skills, with the ability to manage daily activities in a structured manner and adapt quickly to changing priorities. Ability to work independently, meet deadlines, and maintain quality in a high-volume, time-sensitive environment.

Preferred Qualifications

Knowledge of LSAMS, SQL, or various agency applications. Experience working with FNMA, FHLMC, GSE, or PLS investor reporting processes. Familiarity with mortgage loan acquisitions, service releases, corporate advances, and principal and interest advance analysis. Experience identifying process gaps and recommending improvements to enhance accuracy, efficiency, and control. Prior experience working in a shared services, financial services, mortgage servicing, or global operations environment. Ability to work with cross-functional teams across operations, finance, technology, and investor-facing functions.

What You’ll Get

At Rocket India, you’ll be part of a team that plays a critical role in maintaining the accuracy and reliability of investor servicing operations. You’ll gain exposure to complex mortgage servicing processes, collaborate with experienced business teams, and contribute to reporting and reconciliation activities that directly support enterprise outcomes. You’ll also have the opportunity to strengthen your analytical, process improvement, and stakeholder management skills in an inclusive and fast-paced environment.

About Us

Rocket India, registered as NSM Services Private Limited and formerly Mr. Cooper, is a wholly owned subsidiary of Rocket Mortgage, LLC—the nation’s largest home loan originator and mortgage servicer—headquartered in Detroit, Michigan. As a core part of Rocket’s global ecosystem, Rocket India supports technology, operations, product, innovation, and customer functions that simplify mortgage origination and servicing. Our teams partner closely with global teams to remove friction, deliver client-focused experiences, and support Rocket’s mission to “Help Everyone Home.” We are committed to providing a fair and inclusive workplace for all team members and applicants. All qualified applicants will receive consideration for employment without regard to sex, religion, caste, disability, or gender identity, consistent with applicable Indian law, including the Constitution of India, the Code on Wages, 2019, the Rights of Persons with Disabilities Act, 2016, and the Transgender Persons (Protection of Rights) Act, 2019. We welcome applications from persons with disabilities and from all sections of society. As part of the ecosystem of Rocket we transform talented candidates into passionate team members who thrive in our world of opportunities. Join us in our mission to shape the future of our industries and make a lasting impact in our communities and beyond.