Insurance Operations Analyst-Voice

Accenture in India; Navi Mumbai; On-site; INR 500,000 - 750,000; Full time

Job summary

Accenture is seeking an Insurance Operations Analyst for Group Core Benefits (Group Disability Insurance) based in Navi Mumbai. The role requires Graduation and 3–5 years of experience in insurance operations, with a focus on benefits processing and client communications.

You will design benefit packages, ensure regulatory compliance, and manage policy endorsements, cancellations and renewals while providing timely responses to clients and maintaining relevant trackers.

Qualifications

• Graduation in any discipline.
• 3–5 years of experience in insurance operations.
• Experience with group benefits and policy processing.

Responsibilities

• Design and communicate group benefit packages.
• Ensure regulatory compliance and accurate documentation.
• Manage endorsements, cancellations and reinstatements.
• Handle client inquiries and service requests within turnaround times.

Skills

Adaptable

Work under pressure

Problem solving

Team player

Prioritization

Insurance knowledge

Policy endorsements

Client follow-up

Service requests

Rules processing

Client inquiries

Data entry

Communication

Quality control

Time management

Process improvements

UW experience

Rotational shifts

Documentation skills

Education

Graduation

Job description

Skill required

Group Core Benefits - Group Disability Insurance

Designation

Insurance Operations Analyst

Qualifications

Any Graduation

Years of Experience

3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. Group Core Benefits involves managing employee benefits programs such as health insurance, retirement plans, and paid time off. The role includes designing benefit packages, ensuring compliance with regulations, and communicating options to employees. The goal is to provide competitive and comprehensive benefits that attract and retain talent. This position requires knowledge of benefits administration and strong organizational skills. Effective management of group core benefits enhances employee satisfaction and well-being. Group disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability.

What are we looking for?

• Adaptable and flexible
• Ability to perform under pressure
• Problem-solving skills
• Ability to work well in a team
• Prioritization of workload
• Basic understanding of Insurance Business
• Managing policy/record endorsements, cancellations and Reinstatements.
• Follow up with clients on approvals and related documents.
• Manage service-related requests and resolution within the turnaround time.
• Process requests based on various rules (Subjective and Objective Judgement Involved).
• Should handle client inquiries and emails.
• Accurately enter and update customer information and application details into the system.
• Maintain positive and proactive communication in delivery of assigned request for customers
• Support the team by processing various tasks in the policy.
• Timely maintenance of various work trackers.
• Experience in working on policies as per instructions provided by UW
• Taking active participation in process improvements and automation.
• Ensure Quality Control standards that have been set are adhered to.
• Excellent organizational skills with ability to identify and prioritize high value transactions.
• Completing assigned responsibilities and projects within timelines apart from managing daily Roles and Responsibilities:
• In this role you are required to do analysis and solving of lower-complexity problems
• Your day to day interaction is with peers within Accenture before updating supervisors
• In this role you may have limited exposure with clients and/or Accenture management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of work
• Please note that this role may require you to work in rotational shifts