Business Advisory Analyst

Accenture in India; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture in India seeks a Business Advisory Analyst to assist users with portal access, enrollment, and benefits issues. You will document interactions, maintain records, and aim to meet SLA and quality targets. Strong communication and problem-solving skills are essential.

The role may involve rotating shifts and interaction with peers to resolve inquiries about employee benefits and eligibility. Prior experience in benefits support is advantageous.

Qualifications

• Strong verbal and written communication skills.
• Problem-solving and analytical thinking.
• Ability to navigate multiple systems and web-based applications.
• Attention to detail and accuracy in documentation.
• Strong organizational and time-management skills.

Responsibilities

• Assist users with portal access, navigation, and benefit enrollment.
• Resolve eligibility, coverage, and general benefits-related issues.
• Document interactions accurately and maintain service records.
• Meet established SLA, quality, and customer satisfaction targets.
• Escalate complex issues to appropriate teams and follow through to resolution.
• Provide support to employees and members navigating the MyBen Portal and benefits inquiries.

Skills

Communication skills

Problem solving

Analytical thinking

Documentation accuracy

Time management

Multi-system navigation

Education

Any Graduation

Job description

Skill required: Insurance Services - Insurance Claims

Designation: Business Advisory Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Assist users with portal access, navigation, and benefit enrollment.


• Resolve eligibility, coverage, and general benefits-related issues.


• Document interactions accurately and maintain service records.


• Meet established SLA, quality, and customer satisfaction targets.


• Escalate complex issues to appropriate teams and follow through to resolution.


• The Team serves as the primary point of contact for employees and members seeking assistance with benefits-related inquiries. The team provides support to clients and help them navigate the MyBen Portal, resolve enrollment and eligibility issues, answer benefits-related questions, and ensure a seamless customer experience while meeting service, quality, and compliance standards.


• Strong verbal and written communication skills


• Ability to navigate multiple systems and web-based applications


• Problem-solving and analytical thinking


• Knowledge of employee benefits, enrollment, and eligibility processes (preferred)


• Attention to detail and accuracy in documentation


• Strong organizational and time-management skills What are we looking for?


• We are looking for customer-focused and detail-oriented professionals who are passionate about delivering an exceptional support experience. The ideal candidate should possess strong communication skills, a problem-solving mindset, and the ability to effectively manage employee benefits inquiries received through various communication channels Roles and Responsibilities:


• In this role you are required to do analysis and solving of lower-complexity problems.


• Your day to day interaction is with peers within Accenture before updating supervisors.


• In this role you may have limited exposure with clients and or Accenture management.


• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments.


• The decisions you make impact your own work and may impact the work of others.


• You will be an individual contributor as a part of a team, with a focused scope of work.


• Please note that this role may require you to work in rotational shifts