Insurance Operations Analyst-Voice

Accenture; Navi Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

Accenture is seeking an Insurance Operations Analyst based in Navi Mumbai, Maharashtra, to manage insurance function tasks, including employee benefits programs and compliance with regulations. The ideal candidate should have 3 to 5 years of experience in insurance operations, possess excellent problem-solving and organizational skills. Responsibilities include analyzing lower-complexity issues and supporting the team in delivering excellent service to clients. This position may involve working in rotational shifts and providing critical support to enhance company operations.

Qualifications

• 3 to 5 years of experience in insurance operations or a related field.
• Strong organizational skills to manage workload effectively.

Responsibilities

• Perform analysis and solve lower-complexity problems.
• Manage service-related requests and resolve within turnaround time.
• Participate in process improvements and automation.

Skills

Problem-solving skills

Ability to work well in a team

Excellent organizational skills

Basic understanding of Insurance Business

Education

Any Graduation

Job description

About The Role

Skill required: Group Core Benefits – Group Disability Insurance

Designation: Insurance Operations Analyst

Qualifications: Any Graduation

Years of Experience: 3 to 5 years

What would you do

We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever‑changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. Group Core Benefits involves managing employee benefits programs such as health insurance, retirement plans, and paid time off. The role includes designing benefit packages, ensuring compliance with regulations, and communicating options to employees. The goal is to provide competitive and comprehensive benefits that attract and retain talent. This position requires knowledge of benefits administration and strong organizational skills. Effective management of group core benefits enhances employee satisfaction and well‑being. Group disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability.

What are we looking for

• Adaptable and flexible
• Ability to perform under pressure
• Problem‑solving skills
• Ability to work well in a team
• Prioritization of workload
• Basic understanding of Insurance Business
• Managing policy/record endorsements, cancellations and reinstatements
• Follow up with clients on approvals and related documents
• Manage service‑related requests and resolution within the turnaround time
• Process requests based on various rules (subjective and objective judgement involved)
• Handle client inquiries and emails
• Accurately enter and update customer information and application details into the system
• Maintain positive and proactive communication in delivery of assigned request for customers
• Support the team by processing various tasks in the policy
• Timely maintenance of various work trackers
• Experience in working on policies as per instructions provided by UWTaking active participation in process improvements and automation
• Ensure quality control standards that have been set are adhered to
• Excellent organizational skills with ability to identify and prioritize high‑value transactions
• Completing assigned responsibilities and projects within timelines apart from managing daily tasks

Roles and Responsibilities

In this role you are required to do analysis and solving of lower‑complexity problems. Your day‑to‑day interaction is with peers within Accenture before updating supervisors. In this role you may have limited exposure with clients and/or Accenture management. You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments. The decisions you make impact your own work and may impact the work of others. You will be an individual contributor as a part of a team, with a focused scope of work. Please note that this role may require you to work in rotational shifts.