Insurance Delivery Manager

Tata Consultancy Services; Pune District; Presencial; INR 1 800 000 - 3 000 000; Tempo integral

Resumo da oferta

Tata Consultancy Services in Pune, Maharashtra, invites a seasoned Project Manager to lead BFSI-Life and Pensions Insurance and US/UK Insurance-Pension programs. You will oversee a 100+ FTE customer service team and drive strategic direction to ensure best-in-class delivery across multiple streams.

You will coordinate offshore delivery, manage governance forums, and work with business users to refine requirements while optimizing resources and processes for timely, high-quality outcomes.

Qualificações

• Experience leading large customer service operations teams.
• Ability to define strategic direction and ensure quality delivery.
• Off-shore/on-shore coordination and governance experience.

Responsabilidades

• Manage and lead a team of 100+ FTEs in customer service operations.
• Provide strategic direction to ensure on-time and high-quality delivery.
• Drive offshore solutions with essential elements for success.
• Identify and recruit resources and optimize resource utilization.
• Liaise with business users for requirements across project streams.
• Manage overall program services across channels and governance forums.

Conhecimentos

Project management

Client relationship management

Stakeholder management

Team leadership

Descrição da oferta de emprego

BFSI-Life and Pensions Insurance- Mandatory**

US/UK Insurance-Pension

Project Management

Client Relationship Management

Stakeholder Management

Responsibilities:

• Manage and led a team of 100+ FTEs as part of customer service operations
• Provide strategic direction to the team to provide assured and best in class delivery
• Drive the off-shore solution with focus on including the right elements that will enable on-time and Quality delivery
• Responsible to help identify/ recruit resources and resource utilization
• Liaise with Business Users for Requirement for various project streams across different lines of business.
• Managing and driving the overall service of the Program other channels
• Key contact for all levels of governance forums
• Responsible for complete adherence to Program Level SOW
• Business process re-engineering and optimization