Insurance Analyst

M&G plc; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

M&G plc in Mumbai is seeking an Insurance Analyst to deliver customer service, process retirement accounts, and ensure regulatory compliance across PFP and servicing activities. The role emphasizes accurate processing, meeting SLAs, and collaborating with UK ceding and internal teams.

Join a diverse team within M&G Global Services that values risk control, continuous learning, and support for both internal and external customers.

Qualifications

• Experience delivering customer service to internal and external customers in a regulated environment.
• Ability to maintain high accuracy and meet service level targets.
• Track record of identifying and implementing process improvements.

Responsibilities

• Provide customer service to internal and external customers.
• Ensure work meets high accuracy within SLAs and regulatory targets.
• Maintain and implement personal development plans with manager.
• Identify and implement process improvements to increase efficiency.
• Keep knowledge up to date on servicing/compliance activities.
• Handle non-standard cases and manual work not processed by standard systems.
• Learn skills to cover broad servicing activities across regulated products.
• Capture essential details on systems to fulfill customer requirements.

Skills

Customer service

Attention to detail

Process improvement

Education

Bachelor's degree in Finance or related field

Tools

MS Office

CRM systems

Job description

## Insurance AnalystApply: Mumbai: Full time: Posted Today: End Date: October 5, 2026 (9 days left to apply): R18705**About M&G India** We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune. Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues. Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.**About M&G** Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. \\*Key responsibilities: Wealth Operations, PFP, Adhoc Projects1. To provide customer service to both internal and external customers2. Ensure own work is completed to a high level of accuracy within service level agreements, to achieve regulatory targets3. Maintain and implement personal development plan in partnership with immediate manager4. Identify, facilitate and implement process improvement ideas to improve efficiency.5. Keep own knowledge up to date in relation to servicing/processing/compliance activities6. Execute non-standard cases and manual work that cannot be processed on standard systems.7. Learn all the skills and knowledge that would cover a broad range of servicing activities across regulated products.8. Identify customer needs, providing assistance / information and capturing essential details on the system therebyenabling other departments to fulfil the customer requirements.9. To demonstrate a positive risk, compliance and control culture through the identification, assessment, monitoring andmanagement of risks and issues within the business area, alongside ensuring timely and appropriate resolution ofcontrol weaknesses, actions and failures that arise.10. To achieve and maintain required level of competency as per the training and competency framework.11. Responsible for the day to day pre sales administration for PFP and servicing of Retirement Account customers12. Responsible for updating details on various systems13. Will also be responsible for sending template letters to customers and at times creating free-form letters to respond tocustomer queries.14. Handle calls to ceding companies or internal departments within UK if required for some work types We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.