Insurance Advisor

Alliance Recruitment Agency; Vadodara; On-site; INR 350,000 - 550,000; Full time

Job summary

Alliance Recruitment Agency is hiring an Insurance Customer Service Representative to guide US clients in Commercial, Home & Auto coverage. You will assess needs, present suitable policies, and provide ongoing support for accurate and up-to-date protection.

The role requires 3+ years in insurance sales or advisory, strong product knowledge, and excellent communication. Collaboration with producers and underwriters is essential in a fast-paced environment.

Qualifications

• Educational background in commerce or MBA with finance/marketing specialization.
• Minimum 3 years' proven experience in insurance sales or financial advisory.
• Strong knowledge of US insurance products and usages.
• Excellent phone manner and communication skills, with good math and reading ability.

Responsibilities

• Provide insurance guidance and solutions to US clients for commercial, home and auto coverage.
• Assess client needs, recommend policies, and maintain coverage up-to-date.
• Handle inquiries, prepare certificates, take payments, and provide documentation.
• Support producers/account managers; gather data and finalize/bind new coverage.
• Review policies, liability limits, and renewals; resolve issues and coordinate with underwriters.

Skills

Insurance knowledge

Customer focus

Phone etiquette

Written communication

Mathematical ability

Time management

MS Office

Team collaboration

Analytical thinking

Education

B.Com/M.com/BBA/MBA with Finance or Marketing Specialization

Tools

Agency management systems

Rating tools

Carrier website navigation

Job description

• B.Com/M.com/BBA/MBA with Finance or Marketing Specialization.
• Minimum 3 Years proven experience in insurance sales, financial advisory, or related roles.
• Demonstrate strong knowledge of insurance products and usages.

Postal Code: 390007

Created Date: 2024-10-24

End Date: 2026-11-28

Experience: 3 - 8 year

Openings: 1

Primary Responsibilities :

Insurance Customer Service Representative
Position Overview: As an Insurance Advisor/Consultant, candidate will play a pivotal role in providing expert insurance guidance and solutions to US clients for their commercial, Home & Auto Insurance requirement, helping them make informed decisions to protect their assets and manage risks. Candidate’s primary responsibility will be to assess clients' insurance needs, recommend appropriate policies from the various US insurance carriers, and provide ongoing support to ensure their coverage remains up-to-date and relevant.

Key Responsibilities:

• The Commercial Lines Property and Casualty Insurance Customer Service Representative is responsible for maintaining solid customer relationships by handling inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees
• Provide service to existing clients related to updating policies, providing quotes, creating certificates, taking payments, answering questions, and providing documentation when requested
• Answer customer calls and correspondence regarding new or existing insurance policies and help service claims
• Work with new clients or support a producer or account manager in an effort to understand a prospect's needs, gather necessary data, research policy options, finalize and bind new coverage and cancel old policies
• Support a producer or account manager to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, and bind renewals
• Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution
• Collaborate with underwriters to expedite policy approvals and address any concerns or inquiries.
• Review audits or policies; verify accuracy and facilitate corrections between client and carrier
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system
• Collaborate with team members, mentor staff, and producers on a daily basis

Qualifications:

• B.Com/M.com/BBA/MBA with Finance or Marketing Specialization.
• Minimum 3 Years proven experience in insurance sales, financial advisory, or related roles.
• Demonstrate strong knowledge of insurance products and usages.
• Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
• Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
• Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.
• Strong adaptability to grab the knowledge of various insurance products, policies, and industry trends in US market.
• Possess a team-oriented mindset with exceptional organizational skills and is capable of handling a high-volume workload.
• Working knowledge of Microsoft Office - Outlook, Excel and PowerPoint.
• Good written and verbal communication skills and the ability to communicate with both clients and agency personnel; ability to listen, clarify and respond well to questions.
• Analytical mindset to assess clients' needs and recommend suitable solutions.
• Proficiency in using insurance industry related software/Office Tools.

Experience Requirements:

• B.Com/M.com/BBA/MBA with Finance or Marketing Specialization.
• Minimum 3 Years proven experience in insurance sales, financial advisory, or related roles.
• Demonstrate strong knowledge of insurance products and usages.