Installation & Commissioning Manager

Thermax Limited; Ahmedabad District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Thermax Limited seeks a seasoned service engineer focused on installation, commissioning, and customer-focused field support for heating solutions. This role emphasizes timely installations, demonstrations of fuel-saving performance, and proactive maintenance planning.

You will serve as the primary interface for clients, manage service visits, and coordinate with field teams to ensure compliance with safety and regulatory standards.

Qualifications

• Installation and commissioning of heating products and services.
• Demonstrate fuel-savings benefits and optimized parameters.
• Single-Point Of Contact for customers and scheduling service activities.
• Handle complaints, diagnose issues, and perform failure analysis.
• Coordinate with field teams for corrective actions and preventive maintenance.

Responsibilities

• Warrenty and proactive site visits, inspections and preventive checks.
• MIS reporting and KPI tracking for service efficiency.
• Oversee licensing programs related to I&C for heating products.
• Execute branded service programs and ensure adherence to guidelines.

Skills

Installation

Commissioning

Customer liaison

Troubleshooting

Field service

Safety standards

Training & demos

Job description

Location - West 1

Years of Experience - 10+ years

Roles and responsibility

Installation,Commissioning, and Demonstration

Ensuretimely installation and commissioning of heating products and heating servicesolutions, adhering to technical specifications and safety standards.

Demonstratefuel‐savings benefits to customers by showcasing optimized operationalparameters and best practices.

Single‐PointOf Contact

Serveas the primary interface for customers, addressing inquiries, schedulingservice activities, and maintaining high levels of customer satisfaction.

Cultivatestrong relationships to secure positive reference letters and foster long‐termtrust.

ComplaintManagement and Technical Troubleshooting

Handlecustomer complaints by diagnosing technical issues, conducting failureanalysis, and resolving operational problems within defined timelines.

Coordinatewith field service teams to implement corrective actions and preventrecurrences.

Warrantyand Proactive Site Visits

Conductwarranty‐period and proactive service visits to customer sites, performinginspections and preventive checks to avert breakdowns.

Provideon‐site guidance for operational best practices and early detection ofpotential failures.

ServiceReporting and Preventive Maintenance Planning

Submitregular service reports and action plans to customers, outlining findings fromsite visits and recommending preventive maintenance schedules.

Collaboratewith customers to develop and refine preventive maintenance strategies thatmaximize equipment uptime.

PerformanceValidation and Data Generation

Executeproduct validation and efficiency trials, collecting field data from installedassets to identify performance gaps and improvement opportunities.

Analyzecollected data to generate actionable insights for service enhancements andproduct development feedback.

Licensingand Installation & Commissioning (I&C) Audits

Overseethe licensing program for Third‐Party Certification Agencies (TCA) related toheating and service products.

ConductInstallation & Commissioning audits of TCA installations to ensurecompliance with regulatory and corporate standards, aiming to reducefree‐of‐charge (FOC) interventions due to I&C errors.

ServiceProgram Execution and Branded Offerings

Manageenquiries and execution of branded service programs such as Reliability andLifecycle Assessment (RLA), Health Checkup, Hazard and Operability Study(HAZOP), Industrial Internet of Things (IIOT) solutions, and “I Serve”initiatives.

Ensureall service jobs are executed per branding guidelines and deliverables meetcustomer expectations.

ManagementInformation System (MIS) and KPI Tracking

Maintainaccurate trackers and submit timely MIS reports, monitoring key performanceindicators to evaluate service efficiency and adherence to targets.

UseMIS data to identify trends, support decision‐making, and continuously improveregional service operations.