Inside Sales Representative

NavratanGemstones; Jaipur; On-site; INR 300,000 - 600,000; Full time

Job summary

NavratanGemstones in Jaipur is seeking a dynamic Inside Sales Representative to join our growing team. You will engage with leads via email, WhatsApp and inbound calls, and aim to convert inquiries into sales.

Build rapport with clients, understand their needs, and guide them through our jewelry offerings while coordinating with operations and marketing for a smooth experience. The role requires 1–2 years in sales or client handling, excellent English communication, basic computer skills, and

Qualifications

• 1–2 years of experience in sales or client handling (Jewelry/luxury industry a plus).
• Excellent communication skills in English (verbal and written).
• Confidence to handle clients independently across platforms.
• Basic computer knowledge (Excel, email handling, and WhatsApp Business).

Responsibilities

• Handle incoming leads via calls, emails, WhatsApp, and other platforms.
• Understand customer needs and guide them through product details and offerings.
• Build rapport with clients to ensure trust and satisfaction.
• Follow up on leads in a timely and professional manner to maximize conversions.
• Coordinate with operations and marketing to ensure a smooth client experience.
• Maintain daily updates on lead status and communications in the CRM system.

Skills

Lead handling

Multichannel communication

English proficiency

CRM usage

Independent work

Tools

WhatsApp Business

Excel

CRM software

Job description

We are seeking a dynamic and customer-focused Inside Sales Representative to join our growing Navratan team. The ideal candidate will handle leads and convert them into sales through multiple communication platforms, including email, WhatsApp, and inbound calls. This role is perfect for someone who enjoys engaging with people, understands customer needs, and is passionate about building lasting client relationships.

Key Responsibilities:

• Handle incoming leads via calls, emails, WhatsApp, and other communication platforms.
• Understand customer needs and guide them through product details and offerings.
• Build rapport with clients to ensure trust and satisfaction throughout the buying process.
• Follow up on leads in a timely and professional manner to ensure maximum conversions.
• Coordinate with the operations and marketing team to ensure a smooth client experience.
• Maintain daily updates on lead status and communications in the CRM system.

Requirements:

• 1-2 years of experience in sales or client handling (Jewelry/luxury industry is a plus).
• Excellent communication skills in English (verbal and written).
• Confidence to handle clients independently and across various platforms.
• Basic computer knowledge (Excel, email handling, and WhatsApp Business).
• Positive attitude, willingness to learn, and a customer-first approach.