Inside Sales Management Senior Analyst-Voice

8119 ASOL Gurgaon 5 SEZ Company; Gurugram District; On-site; INR 800,000 - 1,600,000; Full time

Job summary

Accenture is seeking a Digital Inside Sales Senior Analyst to transform sales into a future-ready, digital B2B revenue engine. The role focuses on remote engagement using email, social media, and virtual meetings to reach potential clients and manage leads efficiently.

The position requires 5 to 8 years of experience, strong analytical and communication skills, and the ability to guide a team through daily operations and performance reviews.

Qualifications

• 5 to 8 years of experience in sales or related roles.
• Experience with digital tools for lead generation and engagement.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead digital Inside Sales activities to build and manage B2B pipelines.
• Coordinate with teams to ensure alignment with client policies and objectives.
• Prepare and present performance reports for leadership and clients.
• Coach and guide junior team members and step in for training when needed.
• Ensure data protection and security practices in daily operations.

Skills

Digital Inside Sales

Education

Graduation

Job description

Skill required: Digital Inside Sales - Inside Sales Designation: Inside Sales Management Senior Analyst Qualifications:Any Graduation Years of Experience:5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

Transforming sales to become a future-ready and digital B2B revenue engine. Digital Inside Sales involves selling products or services remotely using digital tools and platforms. This includes activities like email marketing, social media outreach, and virtual meetings. The goal is to reach and engage potential customers without face‑to‑face interactions. It allows sales teams to efficiently manage leads, close deals, and build customer relationships online. This approach is cost‑effective and scalable, making it ideal for modern sales strategies.

What are we looking for?

The following skills are required to perform this role-

• Strong coping, emotional resilience, and stress‑management skills.
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Problem‑solving & Decision Making- Strong analytical and critical thinking abilities to identify challenges, analyze data, and devise effective solutions to address complex issues. Sound judgment and the capability to make timely and informed decisions, considering the potential impact on the organization and stakeholders.
• Communication- Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and effectively to team members, superiors, and other stakeholders.
• Conflict resolution- Proficiency in resolving conflicts and handling difficult situations with diplomacy and professionalism.
• Adaptability- Comfort synthesizing and analyzing information from multiple streams. Show agility while managing changing circumstances, adapt to new technologies, and navigate through evolving business environments.
• Relationship building
• Time Management
• Creativity and innovation
• People Management

Additional skills

• Be a team player and value cohesiveness.
• Ability to interact with clients and internal stakeholders.
• To step up in absence of a Trainer/ QA

Roles and Responsibilities

Roles and Responsibilities: Your role requires following responsibilities –

• Conducting Huddles: Lead daily Pre‑Shift and Post‑Shift meetings to discuss Performance, Process updates, and Organizational initiatives.
• Task Management Guidance: Provide daily guidance to team members on how to efficiently manage their day‑to‑day tasks.
• Target Achievement: Communicate sales goals, derive productivity and lead the team to meet the targets defined by the process and the client.
• Performance Reviews: Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.
• Training and Quality Coordination: Collaborate with training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.
• SOPs and Documentation: Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in knowledge dissemination process.
• Individual Connects: Hold regular one‑on‑one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.
• Performance Reporting: Generate and share comprehensive and detailed reports about team performance, mission‑related objectives and deadlines.
• Reporting: Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.
• Leave Management: Implement a planned approach for managing team shrinkage through a Leave management system.
• Attendance Tracking: Accurately track team attendance for billing purposes.
• Time Sheet Validation: Validate team time sheets fortnightly with 100% accuracy.
• Security and Data Protection: Ensure adherence to all security and client data protection measures and guide the team in following required protocols.
• Responsible for managing day to day operations, call quality, performance according to the relevant service level metrics, compliance to guidelines and policies for providing the Support Services.
• Assists with hiring and new team member training.

Any Graduation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent‑ and innovation‑led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture