Inside Sales Executive

toothsialigners; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

toothsialigners by MakeO in Mumbai offers a full-time, on-site Inside Sales Executive role. You will handle inbound and outbound calls, explain treatment options, and guide customers through teeth alignment services, while generating and qualifying leads and maintaining CRM records.

The role requires a bachelor’s degree and strong English communication, with a focus on customer satisfaction, collaboration with sales and clinical teams, and achieving sales targets in a fast-paced environment.

Qualifications

• Must have strong inside sales and meet/exceed targets.
• Lead generation and managing a sales pipeline experience.
• Excellent spoken and written English communication.
• Customer-centric approach with empathy and patience.
• Experience in healthcare, dental, or consumer services sales is beneficial.
• On-site in Mumbai; handle high call volumes; use CRM tools efficiently.
• Bachelor’s degree or equivalent preferred.
• Strong interpersonal and results-oriented mindset.

Responsibilities

• Handle incoming and outgoing calls with potential customers.
• Explain product offerings and guide customers through teeth alignment services.
• Generate and qualify leads; follow up on inquiries.
• Maintain accurate CRM records; schedule consultations with sales and clinical teams.
• Provide clear information about treatment options and ensure a positive customer experience.
• Aim to achieve sales targets and monitor lead conversion and customer satisfaction.

Skills

Inside Sales

Lead Generation

Communication

Customer Service

Interpersonal Skills

Education

Bachelor’s degree

Tools

CRM

Job description

Company Description

toothsialigners by MakeO is a digital-first teeth alignment platform founded in 2018 by a team of experienced orthodontists. The company offers customers access to modern dental treatment solutions, including invisible aligners and braces, designed for convenience and effectiveness. MakeO operates with a strong clinical network of over 100 in-house orthodontists, dentists, and dermatologists, and more than 25 flagship experience centres across major metropolitan cities. In addition, the company collaborates with over 400 dental clinics, providing broad access to high-quality oral care. Candidates joining toothsialigners will be part of a growing, clinically driven, and customer-focused organization.

Role Description

This is a full-time, on-site Inside Sales Executive role based in Mumbai. The Inside Sales Executive will handle incoming and outgoing calls, engage potential customers, explain product offerings, and guide them through the teeth alignment services. Responsibilities include generating and qualifying leads, following up on inquiries, maintaining accurate records in the CRM system, and working closely with the sales and clinical teams to schedule consultations. The role also involves providing clear information about treatment options, addressing customer questions, and ensuring a positive, professional experience throughout the sales cycle. Performance will be measured through lead conversion, customer satisfaction, and achievement of sales targets.

Qualifications

• Candidates should possess strong Inside Sales and Sales skills, with experience in meeting or exceeding targets.
• Candidates should possess effective Lead Generation skills, including prospecting, qualifying leads, and managing a sales pipeline.
• Candidates should possess excellent Communication skills, with clear spoken and written English and the ability to explain technical information simply.
• Candidates should possess solid Customer Service skills, demonstrating empathy, patience, and a customer-centric approach.
• Relevant experience in healthcare, dental, or consumer services sales is beneficial.
• Ability to work on-site in Mumbai, manage high call volumes, and use CRM or sales tools efficiently.
• Minimum of a bachelor’s degree or equivalent practical experience in sales or related fields is preferred.
• Strong interpersonal skills, motivation to learn, and a results-oriented mindset.