Infrastructure Technical Analyst - Officer

Citi; Chennai District; On-site; INR 1,500,000 - 2,200,000; Full time

Benefits offered by this job

Full-time employment

Leadership development opportunities

Job summary

Citi in Chennai, India seeks a seasoned technical operations professional to support global networks and distributed environments, guiding teams and shaping future leaders.

You will resolve incidents, manage changes, and mentor junior analysts, partnering with cross-functional teams to deliver premier services.

Strong problem-solving, analytics, and communication are essential, with CCNA-level knowledge and multilayer system awareness.

Qualifications

• 6+ years of technical operations/support experience.
• CCNA level network knowledge.
• Distributed knowledge related to servers.
• Understanding of a multilayer environment.

Responsibilities

• Handle incidents and changes in network and distributed environments.
• Support shift leads, engage higher level support, and provide technical direction to junior analysts.

Skills

Network operations

Incident management

Technical leadership

Job description

Role Overview

Support technology operations on a global level, partner with multiple teams to deliver premier services, and develop into a leader to run technology teams across the globe.

What You Will Do

Handle incidents and changes in network and distributed environment, support shift leads, engage higher level support, and provide technical direction to junior analysts.

Why It Might Be a Fit

This role requires problem-solving, analytical skills, and good communication skills, with a high level of knowledge in network and distributed technologies.

Requirements

• 6+ years of technical operations/support experience
• CCNA level network technical knowledge
• Distributed knowledge related to servers
• Understanding of a multilayer environment

Benefits

• Full-time employment
• Opportunity to develop into a leader and run technology teams across the globe