Infrastructure Systems Engineer III

Mployee.me; Dadri; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Mployee.me is seeking a Middleware Support Analyst with strong Tomcat, Apache and Linux skills to support release applications, fix issues, and handle major/minor releases.

You will diagnose faults, report bugs in ServiceNow, participate in change management, provide on-call support, and communicate with end users to capture incidents and tickets.

Qualifications

• BE Computer Science or related technical degree.
• 4–7 years of middleware or support experience.
• Experience with web servers and diagnosing software faults.
• Ability to report and track bugs in ServiceNow.
• Willingness to work in shifts and weekends.
• Strong communication and teamwork skills.

Responsibilities

• Support release applications and apply fixes and major/minor releases.
• Diagnose and solve software faults; report and track bugs with product development team.
• Update incident and remediation tasks; perform root cause analysis in ServiceNow.
• Participate in change management activities.
• Communicate with end users; capture tickets/incidents via phone/IM.
• Be available for on-call support as needed; respond to callouts promptly.

Skills

Middleware knowledge

Incident management

Troubleshooting

Communication

Teamwork

On-call support

Education

BE Computer Science or related technical degree

Tools

Tomcat

Apache

Linux

Job description

Job Description

Middleware Knowledge is a must with having Tomat , Apache and strong linux application support analyst with middleware experience

4 To 7 Years Of Experience Is Required

Understanding of Web Request on above Web Servers Would be required to support release application fixes and major/minor releases Need to possess diagnosing and solving software faults skill Responsible to report and track post product bugs, fixes and enhancement related along with product development team Responsible to work on updating incident, remediation task, Problem root cause analysis task in ServiceNow application Required to participate in Change management activities Should possess ability to communicate with end users and capture tickets/incidents related to application over phone/IM Should be available for on-call support as needed Responding to callouts in a timely fashion

Requirements

BE Computer Science or related technical degree or work experience Should have experience on working on highly available system either in on-premise hosting or cloud hosting model. Strong communication skills and active listening Strong teamwork ethic – willing to jump in to assist others Accountability, Ownership and Commitment to quality and deadlines An independent worker who will take the initiative to ensure goals are met Ability to work under pressure with changing objectives and deadlines Creative problem solver with strong analytical skills

Highly reliable and organized with strong attention to details, with ability to concurrently manage multiple tasks

Willing to work in shifts and weekends

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: