IT Operations Associate III

Conduent, Inc.; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Conduent in Bengaluru is seeking a capable professional to support and optimize business processes. You will monitor applications, review processes for accuracy, and collaborate with support teams to identify root causes and implement fixes.

The role emphasizes adherence to established procedures, solving atypical problems, and providing timely system reports to improve service delivery. A strong team player with proactive communication is preferred.

Responsibilities

• Monitors applications and processes and applies in-depth knowledge to remediate issues.
• Reviews documented processes for accuracy and relevance.
• Analyzes production issues and recommends strategy.
• Performs actions based on business/operational needs.
• Prepares system/KPI reports.
• Assists with incident management and support requests.
• Works with support teams to identify root causes and replicate issues.
• Verifies environment stability.

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description

• Performs tasks based on established procedures.
• Uses data organizing and coordination skills to perform business support or technical work.
• Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Has a developed proficiency of analytical or operational processes.
• Completes atypical assignments.
• Works within established procedures and practices.
• May establish the appropriate approach for new assignments.
• Acts as a resource for colleagues.
• Completes work with limited supervision.

Functional Knowledge

• Has developed skills in a range of processes, procedures, and systems.

Business Expertise

• Understanding of how teams integrate and work best together to support the achievement of company goals.

Impact

• Impacts a team, by example, through the quality service and information provided
• Uses discretion to change work procedures and practices.

Leadership

• May provide guidance and support to junior team members.

Problem Solving

• Provides solutions to atypical problems based on existing precedents or procedures.

Interpersonal Skills

• Exchanges information and ideas effectively.

Responsibility Statements

• Monitors applications and processes and applies in-depth knowledge to remediate issues.
• Reviews documented processes for accuracy relevance.
• Analyzes production issues and recommends strategy.
• Performs actions based on business/operational needs.
• Prepares system/KPI reports.
• Assists with incident management and support requests.
• Works with support teams to define root cause and replicate issues.
• Verifies environment stability.
• Performs other duties as assigned.
• Complies with all policies and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [e-mail]. You may also click here to access Conduent's ADAAA Accommodation Policy.