Infrastructure Support Engineer

Narayana Health (NH); Bengaluru; On-site; INR 4,000,000 - 6,000,000; Full time

Benefits offered by this job

On-site role

Job summary

Narayana Health (NH) is seeking an L3 Subject Matter Expert to drive stability, performance, and automation of our enterprise infrastructure. You will lead VMware, HPE servers, Windows Server, and ITSM governance to ensure robust, scalable operations.

This on-site Bengaluru role requires mentoring L1/L2 engineers, participating in on-call rotations for P1/P2 incidents, and delivering reliable, high-availability IT services across the organization.

Qualifications

• Bachelor’s degree in Computer Science, IT, or equivalent practical experience.

Responsibilities

• Drive stability, performance, and automation of the enterprise infrastructure landscape.
• Manage VMware vSphere/vCenter architecture, lifecycle, and L3 troubleshooting.
• Manage HPE servers, storage, SAN networks, and capacity scaling.
• Administer Windows Server: AD, GPOs, DNS/DHCP, PKI, Failover Clustering (Always On).
• Enforce ITIL 4 governance for Incident, Problem, Change, and CMDB asset management.
• Design and operate enterprise monitoring stacks, capacity forecasting, and DR testing.

Job description

• Department: IT Infrastructure & Operations
• Location: On-site | Full-Time
• Work Schedule: 9-hour operational shift (Rotational: 12:00 PM 11:00 PM)
• Reports To: Head of Infrastructure

Role Overview

We are seeking an L3 Subject Matter Expert (SME) and technical escalation point to drive the stability, performance, and automation of our enterprise infrastructure landscape.

Core Domain Responsibilities & Skills

1. VMware Virtualization (Platform Engineer)

• Focus: Enterprise vSphere/vCenter (7.x/8.x) architecture, lifecycle management, and L3 troubleshooting.
• Tech Stack: ESXi clusters, NSX‑T (micro‑segmentation/networking), vSAN, and vRealize Suite (vROps).
• Automation: Bulk provisioning and operations using PowerCLI, Ansible, or Terraform.

2. HPE Servers & Storage

• Focus: Deploying and lifecycle‑managing enterprise hardware, SAN networks, and capacity scaling.
• Tech Stack: HPE ProLiant Gen10/Gen11, Synergy, BladeSystem, OneView, and iLO Advanced.
• Storage: Nimble, Primera/Alletra, 3PAR, StoreOnce (Fibre Channel, iSCSI, zoning).

3. Windows Server Administration

• Focus: Enterprise Active Directory architecture, core OS management, hardening, and high availability.
• Tech Stack: Windows Server 2016–2022, GPOs, DNS/DHCP, PKI, and Failover Clustering (Always On).
• Automation: Scripting and pipelines using advanced PowerShell/WinRM.

4. ITSM Governance & Operations

• Focus: Enforcing ITIL 4 frameworks for Incident, Problem, Change, and CMDB asset management.
• Tools: ManageEngine Service Desk Plus (SDP) for workflows, SLA tracking, and RCA/PIR leadership.

5. Monitoring & Core Operations

• Focus: Designing enterprise monitoring stacks, capacity forecasting, and disaster recovery (DR) testing.
• Tools: ManageEngine Site24x7, Splunk/ELK, Azure Monitor/AWS CloudWatch, and Python/Bash scripting.

Key Qualifications

• Experience: 10+ years in IT infrastructure, with 3+ years specifically at an L3/Senior level.
• Education: Bachelor’s degree in Computer Science, IT, or equivalent practical experience.
• Certifications: VCP-DCV, HPE ASE/ATP, Microsoft Hybrid Admin, or ITIL 4 (one or more preferred).
• Soft Skills: Mentorship of L1/L2 engineers, strict accountability, and cross‑functional leadership.
• Availability: Willingness to participate in an on‑call rotation for critical P1/P2 incidents.