Infrastructure Operations Specialist (I)

NCR Corporation; Chennai District; On-site; INR 420,000 - 650,000; Full time

Job summary

NCR Voyix seeks an entry-level UNIX/Linux Server Operations Engineer (L1) to support a global infrastructure environment. You will monitor real-time systems, handle incidents, and perform basic troubleshooting across UNIX/Linux platforms.

Role requires effective communication and collaboration with global teams, working within a high-availability setup and following established SOPs.

Qualifications

• Bachelor’s degree: B.E. / B.Tech / MCA.
• 1-3 years of UNIX/Linux support, monitoring, or IT operations.
• Basic knowledge of UNIX/Linux (Linux, RedHat, SUSE, Solaris – any exposure).
• Understanding of ServiceNow or similar ticketing tools.
• Exposure to monitoring tools (AppDynamics preferred).
• Knowledge of incident management and escalation processes.
• Ability to respond to system alerts and dynamically reprioritize tasks.
• Good communication skills and ability to work in a global environment.

Responsibilities

• Perform 24x7 monitoring of UNIX/Linux servers and infrastructure systems.
• Act as first line of support (L1) – detect, log, and respond to alerts and incidents.
• Lead initial incident bridge calls and coordinate with L2/L3 teams and vendors.
• Manage tickets through ServiceNow / ITSM tools, ensuring SLA adherence.
• Perform basic troubleshooting for Linux/UNIX issues and elevate as required.
• Monitor system performance using tools such as AppDynamics and Splunk.
• Ensure timely communication to stakeholders during incidents.
• Follow runbooks/SOPs for incident resolution and escalation.
• Assist in documenting operational procedures and improving processes.
• Support system availability and performance monitoring across global environments.

Skills

UNIX/Linux basics

ServiceNow

Monitoring tools

Incident management

Communication skills

Education

Bachelor’s degree (BE/BTech/MCA)

Tools

AppDynamics

Splunk

VMware

Azure

OCI/AWS

Job description

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Role: Infrastructure Operations Specialist (I) (UNIX/Linux) – P1

Location: GCC (Global Capability Center)-Gurgaon Shift: 24x7 Rotational Shifts

Role Summary

We are looking for an entry-level UNIX/Linux Server Operations Engineer (L1) to support a global infrastructure environment. The role primarily focuses on real-time system monitoring (eyes on glass), incident handling, and basic troubleshooting of UNIX/Linux systems. The candidate will ensure system availability, respond to alerts, and coordinate with L2/L3 teams and vendors for issue resolution in a high-availability environment. This role requires strong communication and collaboration skills, as you will work with global teams and support critical business systems.

Key Responsibilities

• Perform 24x7 monitoring of UNIX/Linux servers and infrastructure systems
• Act as first line of support (L1) – detect, log, and respond to alerts and incidents
• Lead initial incident bridge calls and coordinate with L2/L3 teams and vendors
• Manage tickets through ServiceNow / ITSM tools, ensuring SLA adherence
• Perform basic troubleshooting for Linux/UNIX issues and elevate as required
• Monitor system performance using tools such as AppDynamics and Splunk
• Ensure timely communication to stakeholders during incidents
• Follow runbooks/SOPs for incident resolution and escalation
• Assist in documenting operational procedures and improving processes
• Support system availability and performance monitoring across global environments

Required Skills & Qualifications

• Bachelor’s degree: B.E. / B.Tech / MCA
• 1-3 years of experience in UNIX/Linux support, monitoring, or IT operations
• Basic knowledge of UNIX/Linux (Linux, RedHat, SUSE, Solaris – any exposure)
• Understanding of ServiceNow or similar ticketing tools
• Exposure to monitoring tools (AppDynamics preferred)
• Knowledge of incident management and escalation processes
• Ability to respond to system alerts and dynamically reprioritize tasks
• Good communication skills and ability to work in a global environment

Good to Have Skills

• Exposure to Splunk or log monitoring tools
• Basic knowledge of shell scripting (Unix/Linux)
• Familiarity with virtualization (VMware)
• Exposure to cloud environments (Azure, OCI, or AWS)
• Basic understanding of infrastructure (servers, storage)

Behavioral Competencies

• Strong analytical and troubleshooting skills
• Ability to work in high-pressure, production environments
• Good team collaboration and coordination skills
• Willingness to learn new technologies and adapt quickly

Work Requirements

• Willingness to work in 24x7 rotational shifts
• Ready to work from office (GCC environment)
• Ability to handle critical alerts and incidents efficiently

Success Criteria

• Timely detection and escalation of incidents
• Adherence to SLA and operational metrics
• Effective coordination during outages
• Improvement in system uptime and alert handling efficiency

Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Help us run the world's top brands. At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.