ServiceNow Platform Developer

NCR Corporation; Chennai District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

NCR Voyix in Chennai is seeking an experienced ServiceNow developer to join our platform team. You will build and maintain ServiceNow-based solutions and customer service portals, ensuring reliability and performance across modules.

The ideal candidate has 4+ years of hands-on ServiceNow development and at least 2+ years building custom service portals, with a relevant BE/B.Tech or MCA degree. This is a full‑time, on‑site role in Tamil Nadu, India.

Qualifications

• 4+ years of experience developing on the ServiceNow platform.
• 2+ years experience developing custom service portals.
• Relevant BE/B.Tech or MCA degree or equivalent education.

Responsibilities

• Monitor incidents, service requests, and queues.
• Prioritize tickets based on business impact (not just SLA).
• Resolve or route issues to appropriate teams.
• Handle escalations and user complaints.
• Manage user access requests (add/modify/remove roles).
• Perform basic troubleshooting (workflows, integrations, scripts).
• Monitor system health, performance alerts, and job failures.
• Ensure data correctness in active tickets (categorization, assignment groups).
• Communicate status updates to stakeholders.
• Coordinate with Dev/Infra teams on ongoing issues.
• Review error logs and fix recurring issues.

Skills

ServiceNow platform

Custom service portals

Education

B.E./B.Tech in Computer Engineering or MCA or an equivalent education

Job description

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

B.E./B.Tech in Computer Engineering or MCA or an equivalent education.

4+ years experience developing on the ServiceNow platform 2+ years experience developing custom service portals

Daily Responsibilities

• Monitor incidents, service requests, and queues
• Prioritize tickets based on business impact (not just SLA)
• Resolve or route issues to appropriate teams
• Handle escalations and user complaints
• Manage user access requests (add/modify/remove roles)
• Perform basic troubleshooting (workflows, integrations, scripts)
• Monitor system health, performance alerts, and job failures
• Ensure data correctness in active tickets (categorization, assignment groups)
• Communicate status updates to stakeholders

Weekly Responsibilities

• Participate in CAB (Change Advisory Board) meetings
• Review upcoming changes for risk and dependencies
• Track SLA performance and identify bottlenecks
• Clean up stale incidents, tasks, and backlog
• Audit access permissions for sensitive roles
• Monitor integration health (APIs, data syncs)
• Review error logs and fix recurring issues
• Coordinate with Dev/Infra teams on ongoing issues
• Validate proper use of workflows and forms

Monthly Responsibilities

• Perform data quality audits (duplicates, incorrect records)
• Generate and review platform performance reports
• Conduct access reviews for compliance
• Evaluate system usage and adoption metrics
• Optimize workflows and configurations
• Review and update knowledge base articles
• Identify and eliminate technical debt
• Validate backup, recovery, and system configurations
• Review licensing usage and optimization

Quarterly Responsibilities

• Conduct platform health assessment
• Review and align ServiceNow roadmap with business priorities
• Evaluate new features/releases from ServiceNow
• Assess automation opportunities (where beneficial, not risky)
• Conduct stakeholder feedback sessions
• Review audit readiness and compliance posture
• Plan performance tuning and scaling improvements

Yearly Responsibilities

• Support internal/external audits (SOX, compliance reviews)
• Define and refine governance frameworks
• Lead platform upgrade planning and execution
• Capacity planning (licenses, performance, scaling)
• Evaluate overall ServiceNow ROI and optimization areas
• Define standards, policies, and best practices updates
• Conduct disaster recovery tests and validation
• Benchmark platform maturity against industry standards

Preferred Requirements

ServiceNow CSA

Any additional ServiceNow certifications will be a plus

Offers of employment are conditional upon passage of screening criteria applicable to the job

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Help us run the world's top brands. At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.