Infra. Technology Specialist

Cognizant; Bengaluru Urban; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Cognizant in Bengaluru is seeking a Senior Systems Engineer to join our Corporate IT team as the primary handler of Level 2 and 3 escalations, focusing on resolving complex issues and driving root cause analysis to improve endpoint and infrastructure reliability.

You will own endpoint device management, IAM, network connectivity, collaboration tools, and security compliance, collaborating with service owners to ensure a seamless employee experience.

Qualifications

• Senior Systems Engineer responsible for Level 2/3 escalations and RCA.
• Experience in endpoint and infrastructure reliability improvements.
• Ability to document solutions and create runbooks.

Responsibilities

• Endpoint Device Management: macOS enrollment, config profiles, patch management via MDM (Jamf) or equivalent.
• Identity Access Management: Okta SSO, MFA policies, application assignments and lifecycle management.
• Network Connectivity: VPN troubleshooting, DNS/DHCP/VLANs, firewall rules, and cross-team collaboration.
• Collaboration Productivity Tools: Manage Microsoft 365 Exchange Online, Teams, SharePoint, OneDrive, and licensing.
• Security Compliance: Apply EDR, patch compliance, and enforce security policies.
• Escalation Handling: Bridge L1 desk with technology service owners; document solutions and build knowledge base.

Skills

Endpoint management

Troubleshooting

Root cause analysis

Cross-team collaboration

Documentation

Security awareness

Education

Bachelor's degree in Computer Science or related field

Tools

Okta

GlobalProtect

Zscaler

MDM (Jamf)

Active Directory

Microsoft 365

Job description

Job Summary

We are seeking a Senior Systems Engineer to join our Corporate IT team. You will be the primary handler of Level 2 and Level 3 escalations working closely with technology service owners to resolve complex issues drive root cause analysis and improve the reliability of our endpoint and infrastructure environment. This role requires engineering level thinking diagnosing documenting and systematically eliminating recurring problems while owning the employee experience across our core tech

Responsibilities

Endpoint Device Management

• Own macOS endpoint management enrollment configuration profiles patch management and policy enforcement via MDM Jamf or equivalent
• Troubleshoot and resolve advanced macOS issues maintain endpoint compliance posture with the security team

Identity Access Management

• Administer and troubleshoot Okta SSO MFA policies application assignments and lifecycle management
• Handle escalated access issues support and maintain Active Directory accounts group policies and OUs

Network Connectivity

• Troubleshoot VPN connectivity via GlobalProtect and Zscaler ZPA ZIA apply networking fundamentals DNS DHCP VLANs firewall rules to resolve connectivity issues
• Collaborate with network and security teams on escalated cases requiring deeper infrastructure context

Collaboration Productivity Tools

• Serve as escalation point for Microsoft 365 Exchange Online Teams SharePoint OneDrive and licensing
• Manage and troubleshoot Zoom Rooms Zoom Phone and video conferencing hardware

Security Compliance

• Apply endpoint security principles EDR tooling patch compliance and security policy enforcement
• Support security related incidents follow and help maintain IT security standards and audit requirements

Escalation Handling Collaboration

• Bridge Level 1 service desk and technology service owners manage complex cross platform tickets end to end
• Document solutions create runbooks and contribute to the knowledge base to reduce repeat escalations

Certifications Required

• ITIL