Infra Tech Support Practitioner

8103 Acc Sol Pvt Ltd Company; Bengaluru; Hybrid; INR 900,000 - 1,200,000; Full time

Job summary

Accenture Bengaluru is seeking an Infra Tech Support Practitioner to provide L1-L2 support for infrastructure, systems and applications in production and development environments, both remotely and onsite.

You will diagnose issues, automate tasks, and collaborate with users to deliver reliable resolutions across Linux, networks and application platforms while adhering to defined operating models and quality standards.

Qualifications

• Minimum 5 years of experience in Infrastructure Automation.
• Strong Linux and DevOps background with hands-on automation, scripting, Python and Ansible.
• F5 expertise is viewed as a secondary requirement and can be developed on boarding.

Responsibilities

• Provide L1-L2 technical support for infrastructure, systems and applications in production and development environments, remotely and onsite.
• Diagnose issues accurately and deliver effective resolutions across infrastructure, OS, networks and application platforms.
• Interface with users/clients to ensure service stability and quality support.
• Follow defined operating models and processes to maintain reliability and performance.

Skills

Infrastructure automation

Python scripting

Shell scripting

Ansible/Terraform

Linux/Unix admin

Networking concepts TCP/IP HTTP SSL

Troubleshooting

Linux CLI

Communication skills

Education

15 years full time education

Tools

F5

Job description

Project Role

Infra Tech Support Practitioner Project Role Description: Provide L1-L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. Must have skills: Infrastructure Automation. Good to have skills: Ansible on Microsoft Azure, Apache Airflow, Python (Programming Language). Minimum 5 year(s) of experience is required. Educational Qualification: 15 years full time education. Summary: The primary requirement is for a candidate with a strong Linux and DevOps engineering background, including hands-on experience in automation, scripting, Python, and Ansible. F5 expertise is viewed as a secondary requirement and can be developed once the individual is onboarded. Need to identify a Linux DevOps Engineer with exposure to F5 technologies. This approach should significantly expand the available talent pool while remaining fully aligned with the client’s expectations and technical requirements.

Key skills and experience sought

• Infrastructure automation and integration experience using Perl, Python, and/or shell scripting languages, as well as Ansible or Terraform tools.
• A firm understanding of operating systems and networking concepts, including Linux/Unix system administration, TCP/IP, HTTP, SSL, and other related protocols.
• Strong analytical and troubleshooting skills in a highly visible, fast-paced enterprise environment.
• Comfortable working with a Linux-based command line environment.
• Excellent verbal and written communication skills.

Additional Information

• The candidate should have minimum 5 years of experience in Infrastructure Automation.
• This position is based at our Bengaluru office.
• A 15 years full-time education is required.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services -creating tangible value at speed and scale. We are a talent-and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

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