Infra Tech Support Practitioner

8119 ASOL Gurgaon 5 SEZ Company; Gurugram District; Hybrid; INR 1,500,000 - 2,100,000; Full time

Job summary

Accenture is seeking an Infra Tech Support Practitioner to provide L1–L2 support for infrastructure, systems and applications across production and development environments, both remotely and onsite, following defined operating models.

The role emphasizes automation with YAML/Python, Splunk administration, and strong Azure Cloud skills, with experience in Azure DevOps and container technologies.

Qualifications

• Experience with Splunk administration and architecture.
• Proficient in Python and YAML-based automation.
• Hands-on experience with Azure Cloud and Azure DevOps.

Responsibilities

• Strong automation experience with YAML/python, build & release pipelines
• Plan and strategize new optimized solutions
• Should have SRE mindset, eliminating toil & targeting automation for any manual & repeatable task.
• Strong Architecture knowledge (distributed search/index lifecycle/cluster bundle/manage apps/rolling operation/buckets management)
• Multi-Site Clustering (both Search heads & indexers stack) with replication strategies
• Indexes management
• Summary Indexes/DM Acceleration/Scheduled searches
• Maintain Jobs & their performance
• Splunk Install/Upgrade/Uninstall
• Create & Develop Monitoring Jobs for alerts
• Troubleshoot issues/error via different logs
• SPL (tune real-time searches)
• DMC, DB Connect exposure & knowledge
• Maintain & develop documents(SOPs) of the whole platform

Skills

Splunk Architecture

Python

Ansible on Azure

Azure DevOps

YAML

UNIX

Networking basics

Kubernetes

AKS

OTel

Azure Cloud

Education

Graduate/full time degree

15 years full time education

Tools

Docker

Kubernetes

AKS

DB Connect

Job description

Project Role : Infra Tech Support Practitioner Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. Must have skills : Splunk Enterprise Architecture and Design, Python (Programming Language), Ansible on Microsoft Azure Good to have skills : Microsoft Azure DevOps Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Splunk Administrator, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve providing hardware/software support and implementing technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands.

Key Responsibilities

• Strong automation experience with YAML/python, build & release pipelines
• Plan and strategize new optimized solutions
• Should have SRE mindset, eliminating toil & targeting automation for any manual & repeatable task.
• Strong Architecture knowledge (distributed search/index lifecycle/cluster bundle/manage apps/rolling operation/buckets management)
• Multi-Site Clustering (both Search heads & indexers stack) with replication strategies
• Indexes management
• Summary Indexes/DM Acceleration/Scheduled searches
• Maintain Jobs & their performance
• Splunk Install/Upgrade/Uninstall
• Create & Develop Monitoring Jobs for alerts
• Troubleshoot issues/error via different logs
• SPL (tune real-time searches)
• DMC, DB Connect exposure & knowledge
• Maintain & develop documents(SOPs) of the whole platform

Technical Experience

• Strong Experience of working with YAML/Ansible for automation
• Comfortable working with UNIX Platform
• Basic Networking Skills
• Strong Azure DevOps skills
• To support 24*7 environment with rotational shifts
• Experience of working into Azure Cloud environment
• Strong skills into core Splunk Enterprise Administration (Architect certified-preferable)
• Skills/exposure to Containerization technology, kubernetes, AKS, etc.
• Skills/exposure to Observability (OTel)

Professional Attributes

• An individual should have a proven experience of more than 5 yrs. into Splunk, with more than 8 yrs. of experience overall.
• Hold great ability to understand the business requirements and converting them into solution designs,
• Should be quality oriented,
• Committed to deliver, pragmatic and solution oriented,
• And most importantly a team player and with great communication skills.

Educational Qualifications

• Graduate/full time degree

Additional Information

• A 15 years full time education is required. 15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture