Infra Managed Service Assoc Manager

Accenture PLC; Bengaluru; Hybrid; INR 1,800,000 - 3,200,000; Full time

Job summary

Accenture PLC seeks an Infra Tech Support Practitioner to deliver ITAM and CMDB services, working across production and development environments. The role combines remote and onsite work, with responsibilities spanning discovery, remediation, and governance of CMDB data and asset management processes.

The candidate will configure CI relationships, manage HAM/CMDB policies, and develop dashboards to monitor service health. Strong ServiceNow and ITAM experience is essential.

Qualifications

• 10–12 years of ITAM delivery experience.
• 10 years of CMDB management experience.
• Experience with IT Asset Management processes and operational delivery.
• ServiceNow CIS, CHAMP, CAMP, CITAM certifications are a plus.

Responsibilities

• Manage end-to-end delivery of the engagement, KPIs, and service improvements.
• Configure efficient identification and reconciliation rules.
• Monitor CMDB health and resolve conflicts between data sources.
• Define standard CI/CMDB classifications aligned to business needs.
• Develop HAM/CMDB policy documentation and keep it current.
• Configure, develop, enhance, and implement application maps using Service Mapping.

Skills

Asset Management

Configuration Management

ServiceNow

ITAM

CMDB

Education

15 years of full-time education

ServiceNow CIS / CAM certification

Tools

ServiceNow ITSM/HAM Pro

BMC

Flexera

Job description

Client & Project

We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project SAM_India Ops. The client is Cross Client, a company that provides diverse services across multiple sectors, focusing on delivering reliable and efficient solutions to its customers.

Responsibilities

As an Infra Tech Support Practitioner, you will be responsible for providing first and second level technical support for infrastructure, systems, and applications in both production and development environments. This role involves working remotely and onsite, following established operating models and processes. You will act as the primary interface with users and clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Key Responsibilities

• Managing end to end delivery of the engagement in terms of driving deliverables, KPIs and Service improvement activities
• Expertise to Configure efficient Identification and Reconciliation rules
• Monitor CMDB health and resolve conflicts between authoritative data sources
• Define and maintain standard CI's, CI relationships, and CMDB Classification with relevance to the business needs
• Proficient is developing HAM, CMDB process and policies documentations
• Maintain currency on policy and process documents
• Good to have knowledge to configure, develop, enhance, and implement application maps using service mapping
• MID Server configurations for Integrations & data pull (Optional, good to have)
• Customizes ServiceNow configuration, including custom scripts
• Run and develop reports and dashboard as required
• Identifies Service Improvement opportunities
• Define and improve the audit & verification process; Supervise and review the execution of periodic audit
• Handling Stakeholders and conducting scheduled cadence with them

Skills Requirement

• Strong knowledge on ITAM tools like ServiceNow ITSM/HAM Pro, BMC, FlexeraMinimum 10- 12 years of experience in ITAM delivery and 10 years of experience in CMDB management
• Experience in IT Asset Management process and operational delivery environment
• ServiceNow certificate (CIS), CHAMP, CAMP, CITAM certification is a plusExcellent communication and presentation skills

Professional Attributes

• Excellent communication (written and oral) and interpersonal skills
• Expert knowledge in MS Office applications (Excel & PowerPoint)
• Ability to work in a team environment.
• Must have Skills: Asset & Configuration Management
• Good to Have Skills: Analytical and Communication Skill

Educational Qualification

• 15 years of full-time educationCertification
• ServiceNow CIS, Certified Asset Management Professional

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.