Information Technology Manager

Cyfuture; Dadri; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading technology firm located in Dadri, Uttar Pradesh is seeking an experienced IT Manager to oversee and manage the organization's IT infrastructure. This includes leading the IT support team, managing servers and networks, and ensuring security and compliance. The ideal candidate has 8-10 years of experience in IT Infrastructure management with a strong background in server administration and networking. This role offers the opportunity to lead a dynamic team while maintaining high standards in a fast-paced environment.

Qualifications

• 8-10 years of experience in IT Infrastructure management.
• At least 2-3 years in a managerial or team lead role.

Responsibilities

• Manage and maintain IT infrastructure including physical and virtual servers.
• Ensure high availability and performance of Windows/Linux servers.
• Monitor system performance and troubleshoot infrastructure issues.
• Manage LAN, WAN, VPN, firewalls, switches, and routers.
• Lead and manage IT Help Desk operations.

Skills

Server Administration (Windows/Linux)

Network Infrastructure (Routing, Switching, Firewalls)

Dialer Servers / Call Center Technology

IT Help Desk and ticketing systems

Backup and disaster recovery

Troubleshooting and problem-solving skills

Leadership and team management skills

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Certifications such as MCSE, VMware, or ITIL

Job description

We are looking for an experienced IT Manager to oversee and manage the organization’s IT infrastructure, including IT Help Desk operations, server administration, network management, and dialer server systems. The candidate will be responsible for ensuring the stability, security, and efficient operation of IT services while providing leadership to the IT support team.

Key Responsibilities

1. IT Infrastructure Management

• Manage and maintain IT infrastructure including physical and virtual servers.
• Ensure high availability and performance of Windows/Linux servers.
• Monitor system performance and troubleshoot infrastructure issues.
• Plan and implement system upgrades, patches, and capacity planning.

2. Network Administration

• Manage LAN, WAN, VPN, firewalls, switches, and routers.
• Ensure network security, performance, and uptime.
• Monitor network traffic and resolve connectivity issues.
• Implement and maintain network security policies.
• Install, configure, and maintain dialer servers used in call center operations.
• Monitor dialer performance and troubleshoot call routing issues.
• Coordinate with telecom providers for SIP trunk or PRI connectivity.
• Ensure uptime and performance of dialer applications.

4. IT Help Desk Management

• Lead and manage IT Help Desk operations.
• Ensure timely resolution of user issues and service requests.
• Maintain ticketing systems and IT support processes.
• Provide technical guidance to help desk staff.

5. Security & Compliance

• Implement IT security policies and best practices.
• Manage access control, backups, antivirus, and system monitoring.
• Ensure compliance with company IT standards and procedures.
• Manage IT vendors, telecom providers, and support contracts.
• Maintain inventory of IT assets and licenses.
• Evaluate and procure new hardware and software solutions.
• Manage and mentor the IT support and infrastructure team.
• Assign tasks and monitor team performance.
• Conduct training sessions for IT staff and end users.

Required Skills

• Strong knowledge of Server Administration (Windows/Linux)
• Experience in Network Infrastructure (Routing, Switching, Firewalls)
• Hands-on experience with Dialer Servers / Call Center Technology
• Knowledge of IT Help Desk and ticketing systems
• Understanding of backup, disaster recovery, and IT security
• Strong troubleshooting and problem-solving skills
• Leadership and team management skills

Qualification

• Bachelor’s degree in Information Technology, Computer Science, or related field
• Certifications such as MCSE, VMware, or ITIL are preferred

Experience

• 8-10 years of experience in IT Infrastructure management
• At least 2–3 years in a managerial or team lead role

APPLY

If you could see yourself in this role and are keen to be part of our Organization, we look forward to hearing from you. Please send your resume at [e-mail] or connect at 8377905386.