India WPM And MTS Leader
JLL
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Job summary
JLL in India is seeking a seasoned WPM & MTS Leader to drive operational excellence across Workplace Management and Mobile Technical Services in the West Asia (India Cluster). You will partner with account leaders and the regional MD to deliver value, profitability, and service excellence across a diverse portfolio.
This role combines strategic leadership with hands-on delivery in a geography rich with growth potential, focusing on safety, vendor management, and talent development for a
Qualifications
- Bachelor's degree in Mechanical, Electrical, Civil or related field.
- 15+ years facilities management and engineering operations.
- 8+ years senior management with P&L responsibility.
- Proven track record in large-scale deployment of FM solutions across multiple countries.
Responsibilities
- Lead WPM operations and align with APAC WPM Leader.
- Drive in-sourcing strategy and service delivery.
- Oversee vendor onboarding, SLA, and performance.
- Support sales, renewals, and growth as SME.
- Direct MTS delivery, budgets, and pricing control.
- Ensure safety, compliance, and quality programs.
- Identify senior talent and plan succession.
- Balance client needs with profitability.
Skills
Education
Job description
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
We're JLL—a leading professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying, and investing in real estate. We believe that when you join JLL, you're not just joining a company—you're joining a community committed to shaping the future of real estate for a better world.
JLL is seeking an exceptional WPM & MTS Leader to drive operational excellence and strategic growth across our Workplace Management operations in the region. This is a unique dual-responsibility leadership role that combines oversight of our WPM (Workplace Management) operations with direction of our Mobile Technical Services (MTS) delivery across the region.
As WPM & MTS Leader, you will be responsible for the operational delivery of critical components of our West Asia (India Cluster) Workplace Management business, reporting to the APAC WPM Leader. You will ensure seamless coordination between workplace management and technical engineering services, creating exceptional value for our clients while driving profitability, innovation, and service excellence across a diverse regional portfolio spanning both mature and developing markets.
This role offers the opportunity to shape workplace strategy for leading organizations across the region, working with a global platform that provides world-class technology, research capabilities, and cross-functional collaboration. You will function as both a strategic business leader and an operational excellence champion, balancing innovation with execution in a geography rich with growth potential.
You will ensure the implementation of WPM Standards with required market-specific configurations. Working closely with Account Leaders, Group Account Directors, and our West Asia Managing Director, you will drive optimization and excellence in service delivery while targeting and achieving profitability improvements across Account Teams. You will act as the 'Team Captain' for WPM delivery resources, coordinating HSSEQ, Engineering, Sourcing, and other functional teams to ensure integrated service delivery.
You will develop and implement the strategy for self-performance of services (in-sourcing) in accordance with our standard country delivery model. You will partner with Account Leaders to resolve significant operational issues and serve as the primary escalation point for service delivery challenges. Your strategic acumen will be critical in balancing client needs, operational efficiency, and commercial viability
Working with our Sourcing function, you will define and manage third-party suppliers required for comprehensive WPM delivery, leveraging preferred supplier relationships and ensuring vendor performance aligns with client expectations and JLL standards. You will oversee vendor onboarding, accreditation, and SLA processes, continuously evolving these frameworks to enhance service quality and partnership value.
As the subject matter expert (SME) for WPM services, you will support sales activities, contract renewals, and growth opportunities across the region. You will define evolving technology and delivery model requirements based on feedback from account teams, sales pursuits, and market intelligence, working with the leadership team to prioritize solutions and drive innovation.
You will direct our Mobile Technical Services delivery, ensuring comprehensive management of transformation projects, maintenance programs, and routine mechanical and electrical operations. This includes budget and pricing control for MTS team services (travel, accommodation, technical solutions), P&L management with finance support, and development of new business solutions to grow the regional footprint. You will lead technical talent (direct and indirect), ensuring skills remain current with evolving engineering and technology developments.
Safety leadership is paramount in this role—both physical safety and mental health wellbeing for your team, clients, vendors, and contractors. You will implement JCAP (our business assurance program) and other processes to ensure regulatory compliance across Regional Accounts. You will foster a respectful, sustainable, and inclusive work environment where challenges are solved collaboratively and work is fulfilled with passion and engagement.
You will identify high-potential talent and support succession planning for WPM resources assigned to accounts across the region. You will build high-performing teams, champion diversity and inclusion, and create a culture of continuous learning and development.
Your focus across both integrated leadership responsibilities is anticipated as follows:
- Strategy, Operating Excellence, Innovation, Quality & Performance: 40%
- Issue Resolution/Troubleshooting: 20%
- Solutions Development Support: up to 30%
- Talent Recruitment & Development: 10%
- Bachelor's degree in a relevant engineering discipline (Mechanical, Electrical, Civil, or related field); Master's degree preferred
- Minimum 15 years of progressive experience in facilities management and engineering operations
- At least 8 years in senior management capacity with proven P&L responsibility
- Proven track record in large-scale deployment of engineering operations, maintenance, and integrated FM solutions across multiple accounts and ideally multiple countries.
- Deep expertise in workplace management operations, facilities management, and integrated service delivery models
- Strong understanding of mechanical and electrical engineering systems, building operations, and critical infrastructure management
- Experience in vendor management, supply chain coordination, and preferred supplier partnerships
- Demonstrated capability in implementing compliance frameworks, quality assurance programs, and business assurance protocols
- Extensive experience leading and developing large, geographically dispersed technical and operational teams
- Proven ability to manage matrix organizations and coordinate cross-functional resources (HSSEQ, Engineering, Sourcing)
- Track record of talent identification, succession planning, and building high-performance cultures
- Strong commitment to safety leadership, diversity and inclusion, and employee wellbeing
- Demonstrated P&L management experience with budgeting, forecasting, and financial performance accountability
- Strong business development orientation with ability to support sales, renewals, and growth initiatives as a subject matter expert
- Experience developing and implementing service delivery strategies, including in-sourcing models and operational optimization
- Proven ability to balance client service excellence with commercial profitability
- Excellent relationship-building skills with ability to partner effectively with Account Leaders, clients, and senior stakeholders
- Strong problem-solving orientation with ability to resolve complex operational issues
- Consultative approach to understanding client needs and translating them into operational delivery excellence
- Experience acting as an escalation point and "Team Captain" for integrated service delivery
- Deep familiarity with the business environment, regulatory frameworks, and cultural dynamics
- Understanding of both mature and developing market operational requirements
- Ability to configure global standards for local market needs
- Strong network within the regional facilities management and engineering services ecosystem
- Post-graduate or tertiary training/certifications in ACMV, HVAC, lift servicing, fire suppression systems, electrical distribution, or Lean Six Sigma
- Project Management Professional (PMP) certification or equivalent
- Professional memberships such as IFMA, RICS, or regional engineering bodies
- Experience with PropTech solutions, workplace innovation, and digital transformation initiatives
- Track record of implementing sustainability and ESG programs in FM operations
- International exposure or experience working with global integrated facilities management platforms
- Experience managing Engineering Services or regional technical service delivery models
- Prior experience with competition/IPC in a regional leadership capacity
Platform for Impact: Function across a geography comprising both mature and developing nations, with engineering and technical considerations ranging from foundational to reliability enabled. Shape workplace strategy for leading organizations while driving innovation and operational excellence.
Career Growth: Join a core engineering and WPM family with significant breadth and depth, providing exceptional opportunities for continuous learning, skill development, and career advancement. This role positions you as a key regional leader within our APAC operations.
Collaborative Culture: Work in an entrepreneurial and inclusive environment where your ideas matter, your contributions are recognized, and your potential is realized through our dedicated Total Rewards Program.
Competitive Compensation: Comprehensive compensation and benefits package designed to reward your expertise and leadership.
India
APAC WPM Leader
On-site –Gurugram, HR
40
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