Senior Analyst - HR Operations

Jones Lang LaSalle, Inc.; Gurugram District; On-site; INR 800,000 - 1,800,000; Full time

Job summary

JLL Gurugram is seeking a proactive HR Shared Services specialist to resolve core HR queries, audit compliance across AMER region, and manage data from Workday. You will collaborate with global teams to ensure accuracy and tighten controls.

You will lead transition of AMER HRSS work, maintain SOPs and knowledgebase, and drive data governance and process improvements. A background in HR, Workday, and audits plus 3–4 years of experience is desired.

Qualifications

• Bachelor’s or Master’s degree in HR or related field.
• 3-4 years of HR or client services experience.
• Experience with Workday preferred.
• Knowledge of audit standards and federal/state regulations beneficial.

Responsibilities

• Resolve queries and transactions related to core HR processes.
• Audit federal and state labor law compliance across AMER region.
• Extract, analyze, and reconcile data from Workday.
• Lead transition activities for AMER-related HRSS work.
• Own end-to-end resolution of complex HR cases.
• Build and maintain a knowledgebase for HR deliverables.
• Partner with global stakeholders to ensure data governance.

Skills

HR data governance

Workday experience

Case management

Audit & compliance

Data analytics

Education

Bachelor’s/Master’s in HR or Personnel Management

Tools

Workday

ServiceNow

HRIS

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About JLL

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $23.4 billion and operations in over 80 countries around the world, our more than 112,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com

What this job involves:

• Resolve queries and transactions related to core HR processes.
• Conduct comprehensive audits of federal and state labor law compliance across AMER region.
• Knowledge of state-specific employment regulations, wage and hour laws.
• Analyze complex business processes to identify control gaps, assess risks, and recommend practical solutions that strengthen operational effectiveness and compliance for global employees.
• Extract, analyze, and reconcile data from Workday including employee records, compensation structures, leave tracking, and benefit enrolments.
• Navigate government portals to verify filing accuracy and retrieve regulatory requirements.
• Working with and assisting global employee/HR users from APAC, EMEA & AMR.
• Perform detailed reviews of processes, controls, and supporting evidence to ensure accuracy, completeness, and adherence to established standards.
• Prepare and maintain detailed workpapers documenting procedures performed, evidence reviewed, and conclusions reached, along with control documentation.
• Prepare reports highlighting testing results, identified gaps, and remediation recommendations.
• Assist SME/Sr. SME with building and maintenance of a knowledgebase for business related deliverables and issues that cannot be resolved through self-service.
• Manage multiple assignments simultaneously, effectively prioritizing activities to meet deadlines and deliver high-quality outcomes during peak periods.
• Own end-to-end resolution of complex Tier 1/2 HR cases and partner with cross-functional teams and business stakeholders to facilitate discussions, resolve control-related issues, and drive continuous process improvement.
• Lead transition activities for AMER-related HRSS work, including building and maintaining process documentation, SOPs, and knowledgebase content for the expanded scope.
• Independently manage and prioritize expanded case volumes across APAC, EMEA, and AMR, ensuring service levels are maintained through the transition.
• Lead quality checks and audits on AMER-related transactions to ensure compliance with agreed KPIs, KRAs, and SLAs.
• Act as the primary escalation point for complex AMER queries, resolving independently before involving the Manager/SME.
• Build and maintain strong working relationships across the organization to support collaboration, knowledge sharing, and successful execution of governance and compliance initiatives.
• Act as the regional subject matter expert for HR systems, data architecture, and strategy, guiding stakeholders on complex system and data matters.
• Contribute to a culture of accountability, risk awareness, and operational excellence through proactive engagement, effective communication, and sound decision-making.
• Partner with global shared service leads to ensure data governance is upheld across the region
• Drive self-service adoption through AI, chatbots, and other automation initiatives.
• Lead the review, testing, and implementation of HR technology upgrades and new functionality.
• Escalate recurring data quality problems and possible solutions to HRIS/JLLT.

Key Skills

• Experience navigating federal labor department websites and portals.
• Strong understanding of Data Audits and Auditing Standards.
• Demonstrating good understanding of core HR management practices, processes, procedures, and policies.
• Previous experience in Workday HR environment preferred or similar HR ERP desirable.
• Knowledge of Case Management tool ServiceNow/Workday Help is an added advantage.
• Proficiency in audit management and data analytics.
• Proficient/Advanced Knowledge on MS Office Suite skills like Word, Excel, Outlook. Preparing excel/analytical dashboards is an added advantage.
• Bachelor’s/master’s degree in human resources or Personnel Management
• 3-4 years of experience in HR or client services role is desirable.
• Comfortable to work in Global shift timing.

Sound like you? In this role, your key responsibilities will include:

• Highly Organised and Self-motivated
• Ability to work in a fast-paced environment with constant deadlines
• Good Customer service skills using efficient processes
• Proactive in achieving results and seeking improvements
• Strong teamwork interaction and orientation
• Attention to detail and ability to work towards tight deadlines
• Ability to adapt and drive change to derive efficiencies/productivity
• Result oriented and Proactive in achieving results

What we can do for you:

At JLL, We make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

40

Job Tags:

JBS

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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