India Payroll – Sr. Manager/Cluster Manager (Bengaluru)

Anlight Consulting Services Private Limited; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A consulting firm in Bengaluru is looking for a Payroll Delivery Manager to oversee the delivery of payroll services for clients. The ideal candidate will lead a team to ensure service excellence and customer satisfaction while managing key stakeholder relationships. Responsibilities include ensuring compliance with regulations, overseeing service delivery, and continuously improving processes. Strong people management skills and payroll process knowledge are essential. The company offers an opportunity to make a significant impact on client relations and team development.

Qualifications

• Thorough knowledge of Payroll process and statutory obligations of India.
• Ability to prioritize, plan, and structure the work towards targets.
• Strong business acumen and sensitivity to customer needs.

Responsibilities

• Responsible for delivery of assigned India Payroll clients.
• Ensure services are delivered according to SLA’s.
• Deliver efficient change management and improvements in payroll technology.

Skills

People management and leadership skills

Interpersonal and communication skills

Problem-solving abilities

Payroll process knowledge

MS Office proficiency

Tech-savvy

Job description

Key Responsibilities

• Responsible for delivery of assigned India Payroll clients through a team of Managers, Team Leads and Processor/QC Teams.
• Be a client’s key stakeholder / partner, empowering the best possible customer experience and high-quality service delivery for assigned clients.
• Ownership for a customer focused payroll delivery team, overseeing customer deliverables, planning and hiring resourcing needs and leading the customer’s service delivery of assigned clients.
• Ensure that services are delivered according to SLA’s; monitor, report and analyse KPI’s regarding service excellence and customer satisfaction.
• Deliver efficient change management, deployment and improvements of payroll technology platform developed internally
• Build Employee Capability initiatives and ensure team members’ domain and technical competencies are up to date
• Ensure Employee engagement and retention management of the team members.
• Ensure team is trained in latest regulatory laws & best practices in payroll delivery.
• Ensure change management is adequately factored for time & necessary charge back of cost to the respective cost centres/clients.

Responsibilities

• Apply process knowledge to eliminate manual processes and reduce overall processing time.
• Produce analytics to improve overall efficiency.
• Ensure End to end payroll processing as per SLA agreed with customers.
• Partner with the client payroll teams & other internal customers to ensure effective processes and issue resolution.
• Adhere to defined service level agreements and statutory requirements, ensuring accurate payroll delivery every month.
• Enable and monitor processes to complete quality checks for accuracy by establishing accuracy standards and ensuring zero errors.
• Review delivery performance and instil a culture of continuous improvement and outstanding customer service.
• Ensure appropriate workload allocation, & sharing of knowledge.
• Seek feedback from customers and respond to any compliments, concerns, complaints.
• Work with the HR and Payroll Service Delivery Manager on opportunities to develop the service offer and identify/pursue additional opportunities to expand the service.
• Build team competency in relevant domains.
• Ensure retention and instil a culture of recognition and rewards for good work.
• Strong people management and leadership skills.
• Genuine interest in contributing to people development.
• Strong Business Acumen.
• Sensitive and alert to customer’s needs and expectations.
• Proactiveness in cooperation with other team members and management.
• Excellent interpersonal, communication and negotiation skills.
• Ability to prioritize, plan and structure the work towards targets.
• Capability to convert issues and requirements into solutions and business opportunities.
• Proficient with MS Office and extremely Tech savvy.
• Thorough knowledge of Payroll process and statutory obligations of India.
• Metrics and outcome focused.
• Exceptional Interpersonal Skills.
• Exceptional Project and program management skills.