Philippines Payroll – Manager (Bengaluru)

Anlight Consulting Services Private Limited; India; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Anlight Consulting Services Private Limited in India seeks a Payroll Delivery Manager responsible for managing and delivering payroll services for clients. The ideal candidate will lead a focused team, ensuring compliance with service level agreements and enhancing customer satisfaction. This role requires strong leadership, people management skills, and a thorough understanding of payroll processes and statutory obligations. The position emphasizes teamwork and proactiveness in addressing client needs and improving service delivery.

Qualifications

• Strong understanding of payroll process and statutory obligations.
• Ability to oversee customer deliverables and lead a payroll delivery team.
• Proven skills in change management and service delivery.

Responsibilities

• Deliver payroll services for assigned clients through a structured team.
• Ensure compliance with SLAs and deliver a high-quality customer experience.
• Monitor and report on KPIs to enhance service excellence.
• Develop and maintain team competency in payroll practices.
• Engage with clients to gather feedback and resolve issues.

Skills

People management

Leadership skills

Interpersonal skills

Communication skills

Analytical skills

Tech savvy

Proactive cooperation

Tools

MS Office

Job description

Responsibilities

• Responsible for delivery of assigned Philippiness Payroll clients through a team of Managers, Team Leads and Processor/QC Teams.
• Be a client’s key stakeholder / partner, empowering the best possible customer experience and high-quality service delivery for assigned clients.
• Ownership for a customer focused payroll delivery team, overseeing customer deliverables, planning and hiring resourcing needs and leading the customer’s service delivery of assigned clients.
• Ensure that services are delivered according to SLA’s; monitor, report and analyse KPI’s regarding service excellence and customer satisfaction.
• Deliver efficient change management, deployment and improvements of payroll technology platform developed internally.
• Build Employee Capability initiatives and ensure team members’ domain and technical competencies are up to date.
• Ensure Employee engagement and retention management of the team members.
• Ensure team is trained in latest regulatory laws & best practices in payroll delivery.
• Ensure change management is adequately factored for time & necessary charge back of cost to the respective cost centres/clients.
• Apply process knowledge to eliminate manual processes and reduce overall processing time.
• Produce analytics to improve overall efficiency.
• Ensure End to end payroll processing as per SLA agreed with customers.
• Partner with the client payroll teams & other internal customers to ensure effective processes and issue resolution.
• Adhere to defined service level agreements and statutory requirements, ensuring accurate payroll delivery every month.
• Enable and monitor processes to complete quality checks for accuracy by establishing accuracy standards and ensuring zero errors.
• Review delivery performance and instil a culture of continuous improvement and outstanding customer service.
• Ensure appropriate workload allocation, & sharing of knowledge.
• Seek feedback from customers and respond to any compliments, concerns, complaints.
• Work with the HR and Payroll Service Delivery Manager on opportunities to develop the service offer and identify/pursue additional opportunities to expand the service.
• Build team competency in relevant domains.
• Ensure retention and instil a culture of recognition and rewards for good work.
• Strong people management and leadership skills.
• Genuine interest in contributing to people development.
• Strong Business Acumen.
• Sensitive and alert to customer’s needs and expectations.
• Proactiveness in cooperation with other team members and management.
• Excellent interpersonal, communication and negotiation skills.
• Ability to prioritize, plan and structure the work towards targets.
• Capability to convert issues and requirements into solutions and business opportunities.
• Proficient with MS Office and extremely Tech savvy.
• Thorough knowledge of Payroll process and statutory obligations of Philippines.
• Metrics and outcome focused.
• Exceptional Interpersonal Skills.
• Exceptional Project and program management skills.