India Payroll Delivery Head

Neeyamo; Chennai; Sur place; INR 4 000 000 - 7 000 000; Plein temps

Résumé du poste

Neeyamo is seeking a Head of India Payroll Delivery to lead end-to-end payroll operations for India payroll clients, ensuring accuracy, compliance, scalability, and high client satisfaction. The role oversees delivery P&L, governance, automation adoption, and service quality from office locations in Madurai/Chennai.

You will build a high-performing, multi-location team, drive standardization, risk management, and enterprise client engagements with strong focus on labor law compliance and

Qualifications

• 15+ years overall experience in payroll or related field.
• 8+ years in India payroll operations leadership.
• Strong expertise in India payroll processing.
• Experience managing enterprise payroll clients.
• Experience handling large-scale payroll operations.
• Experience managing multi-location teams.
• Strong understanding of India labor laws and statutory compliance.

Responsabilités

• Own complete payroll processing operations for all India payroll clients.
• Ensure accurate and timely payroll processing across monthly, weekly, and off-cycle payroll runs.
• Manage statutory compliance including: PF, ESI, PT, TDS, Gratuity, Bonus, Labour law, compliance.
• State-specific statutory requirements.
• Drive SLA adherence across all payroll operations.
• Act as executive owner for India payroll delivery accounts.
• Build strong governance mechanisms with enterprise clients.
• Lead periodic business reviews with customers.
• Ensure high customer satisfaction and contract retention.
• Manage escalations and drive rapid issue resolution.
• Standardize payroll delivery processes across all accounts.
• Build scalable operational frameworks for growth.
• Improve productivity across payroll operations teams.

Connaissances

Payroll leadership

Enterprise payroll

Multi-location teams

Labor law knowledge

Process improvement

Automation

Compliance

Description du poste

Job Description – Head of India Payroll Delivery

Position Title

Head – India Payroll Delivery

Location- Madurai/Chennai (100% Work from Office)

Reporting To Global Head of Payroll Operations

Role Purpose

The Head of India Payroll Delivery will be responsible for leading end-to-end payroll operations and service delivery for India payroll clients, ensuring operational excellence, compliance, client satisfaction, scalability, and transformation of payroll delivery processes. The role will own delivery P&L, client governance, operational efficiency, team capability development, automation adoption, and service quality.

This role is critical in building a best-in-class India payroll delivery organization capable of supporting enterprise customers with accuracy, compliance, and superior customer experience.

Required Experience

• 15+ years overall experience.
• 8+ years in India payroll operations leadership.
• Strong expertise in India payroll processing.
• Experience managing enterprise payroll clients.
• Experience handling large-scale payroll operations.
• Experience managing multi-location teams.
• Strong understanding of India labor laws and statutory compliance.

Key Responsibilities

1. End-to-End Payroll Delivery Leadership

• Own complete payroll processing operations for all India payroll clients.
• Ensure accurate and timely payroll processing across monthly, weekly, and off-cycle payroll runs.
• Manage statutory compliance including: PF, ESI, PT, TDS, Gratuity, Bonus, Labor law, compliance
• State-specific statutory requirements
• Drive SLA adherence across all payroll operations.

2. Client Delivery Management

• Act as executive owner for India payroll delivery accounts.
• Build strong governance mechanisms with enterprise clients.
• Lead periodic business reviews with customers.
• Ensure high customer satisfaction and contract retention.
• Manage escalations and drive rapid issue resolution.

3. Operational Excellence

• Standardize payroll delivery processes across all accounts.
• Build scalable operational frameworks for growth.
• Improve productivity across payroll operations teams.
• Reduce manual effort through workflow redesign.

4. Compliance & Risk Management

• Ensure complete statutory compliance for India payroll processing.
• Maintain audit readiness for all payroll processes.
• Build strong controls for data privacy and payroll confidentiality.
• Ensure compliance with: Income Tax regulations, EPFO requirements, Labor compliance regulations, Data security standards, Drive internal audit compliance.
• Lead large payroll operations teams including: Payroll Specialists, Payroll Managers, Quality Teams, Compliance Teams, Customer Success Teams
• Build leadership pipeline for payroll operations.
• Develop training and certification programs.

6. Delivery Transformation & Automation

• Drive automation across payroll operations.
• Identify opportunities for AI-led payroll operations transformation.
• Improve operational efficiency through: Workflow automation, Validation engines management systems, AI-based reconciliation
• Reduce dependency on manual intervention.
• Drive margin improvement initiatives.
• Optimize staffing and utilization.
• Manage operational budgets.

8. Stakeholder Management

Manage cross-functional collaboration with:

• Product teams, Implementation teams, Engineering teams, Compliance teams, Customer Success teams, Sales and Account Management teams
• Serve as senior escalation point for critical customer issues.