India Contact Center Professional

Entrata; Pune District; On-site; INR 300,000 - 450,000; Full time

Job summary

Entrata in India seeks a Leasing Professional to act as a virtual leasing specialist for apartment communities. You will handle inbound inquiries, provide pricing and availability information, coordinate with property staff, and ensure high-quality customer service across calls and messaging channels.

You will document notes, schedule tours, and maintain positive interactions aligned with Entrata’s standards. Prior experience in customer service is a plus.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, call center, or leasing support is a plus.
• Ability to communicate clearly in English and write concise notes.

Responsibilities

• Handle inbound leasing, maintenance, and resident/solicitor calls.
• Provide exceptional customer service reflecting Entrata’s values.
• Schedule appointments for prospective renters to tour the community.
• Document clear notes with accurate details for each interaction.
• De-escalate concerns and offer solutions to ensure satisfaction.

Skills

Customer service

Clear English communication

Note taking

De-escalation

Scheduling appointments

Accent-neutralization software

Self-motivation

Education

High school diploma

Tools

Accent neutralization software

Job description

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.

Entrata’s Leasing Center is seeking a Leasing Professional to join our team in India. In this role, you will act as a virtual Leasing Professional for apartment communities, residents, and prospective tenants across the nation. You will provide exceptional customer service by handling inbound leasing, maintenance, and resident/solicitor calls, ensuring that all interactions reflect Entrata’s values and high standards. This role is ideal for someone driven to deliver an excellent customer experience.

• Handle inbound calls, including:
• Leasing calls: Answer questions about pricing and availability.
• Maintenance calls: Collect work orders and coordinate with property staff.
• Resident/Solicitor calls: Relay messages to onsite teams.
• Manage back-to-back calls for the duration of your shift, depending on business needs.
• Document clear and concise notes for every call, capturing relevant details accurately.
• De-escalate concerns and provide solutions to ensure customer satisfaction.
• Schedule appointments for prospective renters to tour the community.
• Communicate updates from property staff to callers
• Achieve at least passing scores for all graded calls.
• Provide feedback, suggestions, and comments to the Shift Manager as needed.
• Participate in scheduled team meetings and training sessions
• Maintain a positive work environment by adhering to Entrata’s company values.
• Speaks clear, natural English with complete sentences
• Can explain information simply and confidently.
• Writes concise, accurate notes with correct spelling, grammar, and well-structured sentences for clear communication.
• Reads and understands information quickly, including property details, notes, and policies.
• Willingness and ability to use accent-neutralization software to ensure clear, easily understood communication with customers.
• High school diploma or equivalent
• Self-motivated with a strong drive to succeed.
• Professionalism and the ability to balance work and fun appropriately.
• Positive attitude and willingness to learn, including memorizing processes and procedures.
• Previous experience in a customer service, call center, or leasing support environment is a plus.

Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great place to work! Will you join us?