India Benefits

Tata Consultancy Services; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Tata Consultancy Services in Bengaluru is seeking an experienced India Benefits Specialist (Individual Contributor) to manage end-to-end benefits processes including NPS, reimbursements, health and insurance enrollments, and vendor invoicing.

The role requires English fluency, strong stakeholder management, and the ability to lead onboarding sessions and monthly meetings. Tools used include Darwin, Workday, and ServiceNow; office-based with 24x7 shift coverage.

Qualifications

• 4-8 years of hands-on experience in India benefits administration.
• Proficiency in Darwin (Optional), Workday, and ServiceNow is mandatory.
• Excellent command of English with strong interpersonal and presentation skills.
• Willingness to work in a 24x7 shift environment and operate from the office.

Responsibilities

• Manage end-to-end benefits administration (NPS enrollments, advances, reimbursements).
• Oversee health/insurance enrollments, claims, renewals, and vendor invoicing.
• Administer meals and fuel card programs for employees and ensure regulatory compliance.
• Lead onboarding sessions and monthly meetings; engage with stakeholders and vendors.

Skills

Communication

Stakeholder management

Vendor management

Presentation skills

Meeting facilitation

Tools

Workday

ServiceNow

Darwin

Job description

India Benefits specialist (Individual Contributor)

We are seeking a highly skilled and experienced candidate with 5–6 years of relevant experience in India benefits administration. The ideal candidate will be responsible for managing end-to-end employee benefits processes, including National Pension Scheme (NPS) enrollments, advances, reimbursements, health and insurance enrollments and claims, vendor invoicing, and managing meal and fuel card programs.

The role requires a strong personality with excellent communication skills in English (native-level proficiency) to lead onboarding sessions, conduct monthly employee meetings, and manage relationships with stakeholders and vendors. The incumbent should with tools such as Darwin, Workday, and ServiceNow and must be willing to work in a 24x7 shift environment, from the office only.

Key Responsibilities:

• Benefits Administration:
• Manage NPS enrollments, advances, and employee reimbursements.
• Oversee health and insurance enrollments, claims processing, and renewals.
• Administer meals and fuel card programs for employees.
• Ensure compliance with regulatory and organizational policies related to benefits.
• Validation of benefits deductions and familiarity with payroll processing and cutoff dates
• Vendor and Stakeholder Management:
• Act as the primary liaison between the organization and benefits vendors.
• Handle vendor invoicing and ensure timely payment and issue resolution.
• Collaborate with internal stakeholders, including HR and Finance teams & payroll teams, to address employee concerns.
• Employee Engagement:
• Conduct onboarding sessions for new employees, providing a comprehensive overview of benefits offerings.
• Lead monthly meetings to address employee queries and provide updates on benefits programs.
• Technical Proficiency:
• Manage benefits processes using tools such as Darwin, Workday, and ServiceNow.
• Leverage reporting and analytics features in these tools to monitor benefits performance and identify areas for improvement.
• Shift and Work Environment:

Work in a 24x7 shift environment to support employees across various time zones.

Operate from the office to ensure seamless coordination and timely task execution.

Required Skills and Qualifications:

• Experience: 4-8 years of hands-on experience in India benefits administration.
• Technical Skills: Proficiency in Darwin (Optional) Workday, and ServiceNow is (mandatory)
• Communication: Exceptional command of English (native-level proficiency) with strong interpersonal and presentation skills.
• Personality: Confident and professional, with the ability to lead meetings and engage employees effectively.
• Stakeholder and Vendor Management: Proven ability to manage relationships with multiple stakeholders and external vendors.

Working Conditions

• Work Shift will be dependent on geography/region coverage requirements across a 24-hour * 7 service delivery
• Work from (No work from home)
• Agile to extended work hours when needed to meet deadlines without prompting.