Senior Benefits Delivery Partner

Intuit; Bengaluru; On-site; INR 1,400,000 - 2,400,000; Full time

Job summary

A leading software company in Bengaluru is seeking a Senior Benefits Delivery Partner to manage employee benefits programs in India and Australia. This role is pivotal for ensuring competitive and compliant benefits offerings while managing vendor relations and resolving benefit issues. Ideal candidates should have at least 5 years of relevant experience, a Bachelor's degree, and a comprehensive understanding of employee benefits regulations. This is a full-time position.

Qualifications

• Minimum of 5 years of experience in employee benefits management.
• Strong knowledge of health and welfare benefit programs.
• Experience in benefits administration and compliance for India and Australia.

Responsibilities

• Overseeing and managing employee benefits programs across India and Australia.
• Resolving escalated benefit issues in a timely manner.
• Building partnership with internal teams and vendors.
• Partner with internal stakeholders and external vendors to deliver competitive benefits.

Skills

Comprehensive knowledge of employee benefits regulations and practices in India and Australia

Excellent project management skills

Strong analytical and problem-solving skills

Ability to work with a high degree of autonomy

Strong business judgment

Successful record of building operational processes

Excellent written and verbal communication skills

Proficiency in benefits management software

Fluency in English

Proficient in Excel

Education

Bachelor’s degree in human resources or related field

Tools

HRIS/Payroll systems

Microsoft Office Suite

Workday

Job description

Join to apply for the Senior Benefits Delivery Partner role at Intuit

Overview

As members of the People and Places team, we are stewards of Intuit's greatest strategic asset: Our People. Our mission is to Maximize the Potential of our Employees and accelerate Intuit's business growth with the right leadership, talent, and org capabilities. Come join Intuit as part of our People team as the Senior Benefits Delivery Partner. The position plays a crucial role in ensuring the delivery of our benefits offerings are competitive, compliant, and effectively managed across multiple regions. Reporting to the Senior Manager, Global Benefits Delivery, you are mainly responsible for overseeing and managing employee benefits programs across India and Australia. In addition, you will manage the vendor invoices and ensure effective tracking of the expenditure through our PO process. This role ensures the effective administration of benefits plans, compliance with local regulations, and alignment with organizational goals. The Senior Benefits Delivery Partner will work closely with internal stakeholders, benefits providers, and external consultants to deliver competitive and compliant benefits packages. The position is based in Bangalore, India.

This role is vital in ensuring we provide best-in-class employee experience. Putting the employees first, work to resolve escalated benefit issues in a timely manner, creating credibility and partnering with internal and external partners. Partner with one or more benefits vendors to resolve issues proactively. Provide deep subject matter expertise. Develop processes and procedures to drive team efficiencies.

What you'll bring

• Education: Bachelor’s degree in human resources, or a related field.
• Experience: Minimum of 5 years of experience in employee benefits management, with an understanding of benefits administration and compliance in India, and Australia. Strong knowledge of health and welfare benefit programs, including retirement, life, and wellbeing benefits.

Skills

• Comprehensive knowledge of employee benefits regulations and practices in India and Australia.
• Excellent project management skills with proven ability to design workable solutions, manage multiple initiatives simultaneously, prioritize workloads, meet deadlines, and drive projects to successful implementation
• Strong analytical and problem-solving skills; comfortable working with and communicating substantial amounts of data findings, experience establishing and tracking program performance metrics
• Ability to work with a high degree of autonomy through ambiguous circumstances
• Strong business judgment and a practical, common-sense approach to getting things done
• Successful record of building operational processes and procedures with a focus on continuously improving programs
• Ability to manage multiple priorities and work effectively in a dynamic environment
• Understand the need for confidentiality in maintaining integrity internally and externally with HR data
• Excellent written and verbal communication skills - ability to interface with all levels of the organization and influence business leaders
• Proficiency in benefits management software/benefit administration platforms, and Microsoft Office Suite
• Experience with help desk ticketing systems and familiarity with payroll systems
• Previous experience with HRIS/Payroll systems; Workday experience preferred
• Fluency in English is required
• Proficient in Excel

Preferred Qualification

• 8+ years of benefits program management, administration, and governance
• Professional certifications (e.g., Certified Employee Benefit Specialist (CEBS)) are an asset

How you will lead

• Build partnership with Strategy team, internal teams (Systems/IT, Payroll, etc.), external consultants, and vendor partners to ensure proper implementation of benefit changes, new offerings, and/or new vendors set up that aligns with the policy requirements and benefits are delivered accurately with the highest level of service.
• Partner with the Strategy team on benefits and new program communications. Collaborate with internal and external partners (team, cross functional teams, vendors, consultants, etc.).
• Establish relationships with HR Partners, business leaders, and employees to ensure our benefits delivery aligns with their expectations and needs.
• Function as the subject matter expert on benefit programs; utilize the help desk ticketing system to resolve benefit issues, escalations, and close them in a timely manner.
• Identify and resolve complex issues by conducting thorough investigations to determine root causes and performing impact analysis focusing on financial and employee impacts.
• Manage vendor relationships effectively by conducting regular vendor partner meetings to review ongoing issues, service improvements, and monitor invoices and enrollments.
• Effectively manage multiple, complex projects and deadlines, with internal and external stakeholders.
• Participate in and/or lead the preparation for Annual Enrollment and user acceptance testing to ensure thorough review of enrollment systems and correct setup of benefits, eligibility rules, employee contribution rates, fees, communications and premiums.
• Identify process improvement and automation opportunities; collaborate with key stakeholders, manage implementations, and document lessons learned.
• Participate in benefit trainings to partner teams and external vendors.
• Determine audit schedules and types for each major vendor partner; manage audit progress and drive improvements for optimal performance.
• Partner with technical teams and payroll to ensure accuracy of employee data and data interfaces with partner vendors.
• Monitor and understand regulation changes that may impact benefit administration; work with internal teams, external counsel, and/or vendor partners on changes.
• Partner with the strategy team on all regulation-related filings in a timely manner and assure plan compliance.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Software Development

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