Incident Management Specialist

SP Software; Bengaluru; Vor Ort; INR 900.000 - 1.500.000; Vollzeit

Zusammenfassung

SP Software in Bangalore is seeking an experienced Incident Management Specialist (SRE/DevOps) to lead critical production incidents and drive reliable cloud operations. You will troubleshoot AWS and Kubernetes, perform RCAs, and partner with engineering and DevOps teams to improve system resilience.

The role demands hands-on cloud and container expertise, strong incident management skills, and a proactive approach to monitoring, logging, and automation to meet SLA commitments.

Qualifikationen

• Hands-on experience with AWS Cloud infrastructure and services.
• Strong incident management and RCA skills.
• Experience with SRE practices and SLA/SLO/SLI concepts.
• Proficient in monitoring and logging tooling and CI/CD pipelines.

Aufgaben

• Manage and coordinate critical production incidents (P1–P4).
• Lead incident response, escalation, resolution and communication activities.
• Perform Root Cause Analysis (RCA) and prepare incident reports.
• Identify recurring issues and drive permanent corrective actions.
• Troubleshoot AWS cloud infrastructure and Kubernetes environments.
• Collaborate with development, infrastructure, QA and DevOps teams to resolve issues.
• Monitor infrastructure, applications and Kubernetes environments.
• Develop and maintain monitoring dashboards, alerts and metrics.
• Analyze logs, metrics and traces to identify system issues.
• Support CI/CD pipelines, deployment activities and release management.
• Drive automation to improve operational efficiency and reliability.
• Ensure adherence to SLA, SLO and SLI requirements.
• Participate in problem management, capacity planning and service improvements.

Kenntnisse

AWS Cloud

Kubernetes

Incident Management

Monitoring

Logging

CI/CD

Ausbildung

BE/B.Tech/MCA or equivalent

Tools

Prometheus

Grafana

Dynatrace

Kibana

OpenSearch

Splunk

Jenkins

Azure DevOps

GitHub Actions

Jobbeschreibung

Role & responsibilities

Incident Management Specialist (SRE / DevOps)

Location: Bangalore (Mandatory)
Experience: 614 Years
Role: Incident Manager – SRE / DevOps

Job Summary

We are seeking experienced Incident Management professionals with strong expertise in Site Reliability Engineering (SRE), AWS Cloud, Kubernetes, CI/CD, monitoring, logging, and production support.

The ideal candidate should have hands‑on experience managing critical production incidents, troubleshooting cloud infrastructure and application issues, conducting Root Cause Analysis (RCA), and improving system reliability and availability.

Key Responsibilities

• Manage and coordinate critical production incidents (P1, P2, P3, and P4).
• Lead incident response, escalation, resolution, and communication activities.
• Perform Root Cause Analysis (RCA) and prepare detailed incident reports.
• Identify recurring production issues and drive permanent corrective actions.
• Troubleshoot AWS cloud infrastructure, Kubernetes environments, and application deployments.
• Collaborate with development, infrastructure, QA, and DevOps teams to resolve production issues.
• Monitor infrastructure, applications, and Kubernetes environments.
• Develop and maintain monitoring dashboards, alerts, and performance metrics.
• Analyse logs, metrics, and traces to identify system issues.
• Support CI/CD pipelines, deployment activities, and release management.
• Drive automation initiatives to improve operational efficiency and reliability.
• Ensure adherence to SLA, SLO, and SLI requirements.
• Participate in problem management, capacity planning, and service improvement initiatives.

Required Technical Skills

1. AWS Cloud Infrastructure

• Strong hands‑on experience with AWS Cloud.
• Knowledge of EC2, EKS, S3, IAM, and AWS networking.
• Understanding of VPC, subnets, security groups, routing, and connectivity.
• Experience troubleshooting cloud infrastructure and deployment issues.

2. Kubernetes & Containerization

• Strong experience with Kubernetes administration and troubleshooting.
• Knowledge of Kubernetes cluster architecture.
• Experience with pod troubleshooting, deployment management, and cluster health monitoring.
• Experience with Docker and containerized applications.

3. Incident Management & SRE

• Experience managing critical production incidents (P1–P4).
• Strong knowledge of Incident Management and Problem Management.
• Experience in RCA, production support, and incident resolution.
• Understanding of SRE principles, SLA, SLO, and SLI.

4. Monitoring & Observability

Hands‑on experience with any of the following:

• Prometheus.
• Grafana.
• Dynatrace.

5. Logging & Troubleshooting

Experience with centralized logging platforms:

• Kibana.
• OpenSearch.
• Splunk.

6. CI/CD & Automation

• Experience with Jenkins, Azure DevOps, or GitHub Actions.
• Understanding of CI/CD pipeline management.
• Knowledge of Shell scripting, Python, or other automation languages.

Good to Have

• Banking or Financial Services domain experience.
• Experience supporting large-scale, high‑availability production environments.
• Knowledge of microservices architecture.
• Experience with cloud-native applications and distributed systems.
• Strong understanding of performance optimization and security.

Preferred Qualifications

• B.E./B.Tech/MCA or equivalent qualification.
• Strong analytical and troubleshooting capabilities.
• Ability to manage high‑priority incidents independently.

Good communication, coordination, and stakeholder management skills.